What should the customer know about your pricing (e.g., discounts, fees)?
We use an estimating software called Xactimate. This software is independantly created and unit pricing is reflective of our working zip code area. The company Xactware updates our pricing monthly after analysis of the material and labor prices for our area. We create a room by room or area by area estimate with line item detail of what is to be done.
What education and/or training do you have that relates to your work?
We do participate in continuing education. Most recently I have become a certified lead paint renovator.
How did you get started doing this type of work?
I discovered this industry in 1986, almost by accident. I was looking for a new job and answered an ad for "construction estimator". I suppose I always knew there were home damages that required filing a claim but I never thought about there being an industry of people providing services to handle this specialty type of work. I got the job and have grown and expanded in the industry ever since.
What types of customers have you worked with?
We do a wide varity of jobs. Most recently we have done a number of bathroom remodels. During the course of a year, we do roof replacements, mitgation of water damages, repair of water, storm and fire damages. To those jobs we have enclosed carports into garages, built screen porches and other various remodeling projects.
Describe a recent project you are fond of. How long did it take?
I was hired by a customer to build a 5 unit apartment house in the midtown Atlanta area. The structure had significant damage but most of the exterior walls and foundation were still in tact. What had once been a home built in the 1920's and converted into 5 living spaces is now a fantastic building with 5 fantastic living spaces, but yet the building still looks like a single family home. I was thirlled to have been involved in the planning and construction of this project.
What advice would you give a customer looking to hire a provider in your area of work?
Find a person you feel good about working with and check the references of the company. Look for experience in the field. Make sure the company is state licensed and insured.
What questions should customers think through before talking to professionals about their project?
I wish customers that need insurance restoration services, knew the most important aspect of the process is to hire someone they trust and have confidence in. The policy holder always has the choice or hiring the company they want to work with. Once a person is selected the insurance adjuster will then be allowed to work with that individual to arrive at the best possible scope of work and price to return the property to a pre-loss condition.