MidAmerica Basement Systems
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About
For over thirty years, thousands of IL and IA homeowners & businesses have chosen MidAmerica Basement Systems because of our dedication to quality work and customer service.
We are the exclusive installer of 30+ patented and warrantied basement waterproofing & foundation repair products. The products are installed by our servicemen who are specially trained at the Basement Systems, Inc. headquarters and adhere to the highest standards of professionalism and expertise.
You can expect us to arrive on time, to treat your home with respect and to provide answers to all your foundation repair and basement waterproofing questions. It is our commitment to quality and customer service that recently earned MidAmerica Basement Systems the honor of receiving the BBB Torch Award for Business Integrity.
Overview
Hired 1 time
Serves Davenport, IA
Background checked
70 employees
36 years in business
Business hours
SunClosedMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Social media
Services offered
Gutter services needed
Property type
Residential
Commercial
Projects and media
Projects and media
Reviews
Great 4.8
77 reviews
5
91%
4
6%
3
0%
2
0%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jennifer S.
May 23, 2024
•
From Google
Pete was courteous and professional, and very polite about our very lived in active house full of kids. He explained what he did and I feel confident that our system is in good shape for the next round of summer storms.
MidAmerica Basement Systems's reply
Thank you for your 5 Star review, Jennifer! We will be sure to pass this on to our team and we hope you had a great holiday weekend!
Ron W.
Sep 26, 2024
•
From Google
As far as installation great,follow-up I am very disappointed in. They are to check pumps and valves yearly. Mine they do every other year. I had to call to get yearly check this year. Told them o was leaving for several months. They said they could not get here to check for a couple months. Told them to change schedule and get me in . This upset the young lady as she told me o was talking to much so she hung up on me. I spent 25,000 dollars with them. Yes I am upset and anyone else would be also.To add to this complaint,I called back immediately ,no one answered,went to voice mail,I asked for management to call back, this has been over an hour and fifteen minutes ago. Still no call back.Also on record was told my outside drain field was in wrong. Each Maintance review was promised this would be fixed. After four years nothing done. Customer service is everything,a business should not make excuses of why they failed you. They should execute immediate service. Excuses anyone can make.On Sept 27, I do want everyone to know Mid America has called me with apology and very willingly to correct the problem. That is a high five in my book. An employee made a mistake but company go on top of this problem. Thank you, Ron
MidAmerica Basement Systems's reply
Thank you so much Ron for the change of heart and a great learning opportunity here in our office. We appreciate having the ability to get better here and it's customers like you that give us this feedback, so we can do just that. Have a great weekend!
Judy B.
May 21, 2024
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From Google
Pete Phaythida was the technician who yesterday performed the annual review of our MidAmerica Basement System installed in 2020. I recognized him as the technician who did some troubleshoting on the system shortly after it was installed. In both instances his work was done efficiently, checking the system performance in the basement and the outside discharge area and describing the results to me. I hope to see him again next year at the annual review but am confident that if I need his services in the meantime I won't be disappointed. This is Charles Bush reporting on my wife's google account.
MidAmerica Basement Systems's reply
Thank you for your 5 Star review, Judy/Charles! We will be sure to let our team know about this and we hope you have a great day!
Terri W.
Aug 16, 2024
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From Google
Pete and his tech (sorry I forgot his name) were very nice and explained the process of checking my radon system and basement water system. Thank you Terri Wigant
MidAmerica Basement Systems's reply
Thank you for your 5 Star review, Terri! We will be sure to pass this along to our team and we hope you have a great weekend!
Robin J.
May 29, 2024
•
From Google
Dillon from MidAmerica Basement Systems came to my home today to explore some issues I had with leaks in my basement. He was professional, courteous, and attentive to my issues. He wasn't pushy in trying to sell something but honest and objective in his approach which is much appreciated. Dillon went beyond what I expected in customer service. If I take action on my issue, I will call MidAmerica and request his help.
MidAmerica Basement Systems's reply
Thank you for your 5 Star review, Robin! We will be sure to pass this on to our team and we hope you have a great weekend!
Credentials
Background Check
Abigail Vaessen