What should the customer know about your pricing (e.g., discounts, fees)?
I have a standard inspection fee of $50 to do a complete inspection of the entire chimney and venting systems. I go over an entire checklist of things to determine whether the chimney/ fireplace is up to all county codes & standards. I will also check for any potential water leak and animal entry points. If I find any issues I will write a list of bids to fix problems I find and potentially fix them on the spot.
What is your typical process for working with a new customer?
This will depend on the work I'm doing for them. But I will inspect there chimney and masonry. Then discuss and problems I find. I will then give them options to different styles looks and prices to repair or upgrade fireplaces, chimneys or masonry.
What education and/or training do you have that relates to your work?
Yes I go to the National Chimney Sweep Guild Conventions all over the united states. I have to get a specific amount of continuing education credits ever three years to stay certified without having to take a certification test.
How did you get started doing this type of work?
I was always good at climbing trees and roofs as a kid heights didn't bother me and I don't mind getting dirty so I thought this was the perfect job for me.
What types of customers have you worked with?
The most common type of job is usually prefabricated metal fireplace systems. These are very common in newer construction. And if installed correctly and well maintained not a lot can go wrong.
Describe a recent project you are fond of. How long did it take?
I recently rebuilt four corners on the foundation of a brick house and tuck pointed the rest. And rebuilt the side of a chimney. I completely stopped the water leak problem they were having in the basement. I was the forth person they had out and the only one to fix the problem.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are certified by the Chimney Safety Institute of America. To insure the person you are hiring knows how to do the job correctly.
What questions should customers think through before talking to professionals about their project?
I wish they new a lot of what they are paying for is the certified inspection not just the sweep. It takes a lot of time money and traveling to maintain continuing education on all the different codes and standards.