FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have standard pricing on most general work, but as the work I do varies so much on custom items, I charge an hourly rate with a price cap to not exceed.
- What is your typical process for working with a new customer?
I make sure I understand what they are trying to accomplish. some customers have an idea, but don't know exactly what they want, so I will show them a variety of choices, and ask them questions, especially during the work to make sure they will be happy. it is a lot easier to make changes to something during work than it is to tear something apart and start over. Although I have had customers make changes in the middle of larger projects, because sometimes it is difficult for customers to picture the final product.
- What education and/or training do you have that relates to your work?
All of my education has been on site instruction, with good people who took the time to show how to do the work properly