- What is your typical process for working with a new customer?
I find the best way to do any troubleshooting remotely is to keep it simple and do the following: -Do an initial call to get deeper details and a full understanding of the problem and the system it is being experienced on. -Help the end user identify and attempt possible solutions that are simple and quick. -Schedule a facetime or video call to get eyes on the issue if required. -Connect to the computer remotely so that I can work on the computer to run scans, identify problem settings, identify problem software/drivers/updates, and remediate as quickly as possible. I try my best to keep you from having to take the computer into a physical repair shop as I want you to save money and be happy with the service I have provided. Sometimes, however, I will identify that there is a hardware issue that is causing the problem and I will advise you on the next steps to take. I am unable to do hardware repairs remotely, as this requires physical access to the device. So in those cases I will refer you to a local shop for repairs.
- What education and/or training do you have that relates to your work?
I have been trained by Personal computer building, College, Work, Dell, and Apple (I am an Authorized Apple Service Provider for my current employer).
- How did you get started doing this type of work?
I destroyed a lot of computers as a kid, or at least caused various issues with them. As I grew up and purchased my own computers I learned not only how to break them, but how to fix them. I then had the unfortunate experience of having a computer in a house that had sulfur in the air, which ate away at all the copper contacts on the inside and destroyed all electronics. I replaced 2 hard drives, 1 Motherboard, and 3 sound cards (back when those were a thing) after they either caught fire, or simply died. I started building my own computers at that point because I had torn my computer apart enough times to be comfortable with installing parts and learned a lot about troubleshooting software and hardware. I then went to college and started in the IT field and received a formal education as well as certifications in IT Help Desk and networking.