Elite Rooter

Thank you for taking the time to share your positive experience with James from Elite Rooter. We are thrilled to hear that he provided you with awesome service, identifying the problem and resolving it effectively. At Elite Rooter, we take great pride in our team of skilled technicians who are dedicated to diagnosing and fixing plumbing issues promptly and efficiently. James exemplifies our commitment to excellence, and we are pleased that he was able to assist you in identifying the problem and addressing it effectively. Furthermore, we are delighted to hear that James went above and beyond to help you contact a company to address the damage caused by the leak. Our team understands the importance of providing comprehensive support to our customers, and we are glad that James was able to assist you in finding the necessary resources to address the issue. We will make sure to pass on your kind words to James, as he will be thrilled to know that his efforts were appreciated. We are lucky to have such dedicated and helpful team members at Elite Rooter. Thank you for choosing us for your plumbing needs, and we hope to serve you again in the future. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We are always here to help.

Thank you for taking the time to share your feedback about your experience with Elite Rooter. We greatly appreciate your kind words and your satisfaction with our prompt response and clear communication. At Elite Rooter, we strive to prioritize effective and efficient communication with our valued customers, so we're thrilled to hear that we were able to meet your expectations in this regard. Our team understands the importance of timely responses and providing accurate information to ensure a smooth customer experience. Regarding the pricing, we understand that cost is a significant factor for our customers, and we always aim to be transparent and upfront about our pricing structure. While we apologize if the final amount exceeded your initial expectations, we are glad to hear that we managed to align your expectations accordingly. We continuously strive to provide competitive and fair pricing for the services we offer. We are delighted that we were able to address your issue promptly, completing the job the very next day. Our team takes pride in their professionalism and expertise, working diligently to resolve plumbing problems efficiently. Your feedback is invaluable to us as we constantly strive to improve our services and provide the best possible customer experience. Should you have any further questions or require any future assistance, please do not hesitate to reach out to us. Thank you once again for choosing Elite Rooter. We look forward to serving you in the future.

Thank you for taking the time to provide feedback on your experience with Elite Rooter. We value your input and sincerely apologize for any inconvenience you faced during your interaction with us. We're glad to hear that our technician was responsive and pleasant during his visit to your home. At Elite Rooter, we aim to provide excellent customer service at every step of the process. However, we understand your frustration regarding the lack of a written quote. We apologize for the oversight and any miscommunication that occurred. It is our policy to provide clear and transparent pricing to our customers, and we should have promptly emailed you the requested written quote. Regarding the assumption about the labor cost, we would like to clarify that our pricing is based on several factors, including the complexity of the job, the equipment needed, and the expertise of our technicians. We always strive to offer fair and competitive pricing for our services. We regret that there was no follow-up communication after you requested a written quote. This is not the level of service we aspire to provide, and we appreciate you bringing this to our attention. We take customer feedback seriously, and we will use this as an opportunity to improve our processes and ensure better communication in the future. We want every customer to feel valued and well-informed throughout their interaction with Elite Rooter. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to us directly. We would be more than happy to assist you in any way we can. Once again, we apologize for any inconvenience you experienced, and we thank you for bringing this to our attention. Your feedback helps us grow and deliver a better customer experience. Best regards, Melissa

Thank you for taking the time to leave a review for Elite Rooter. We are delighted to hear that you were satisfied with our prompt response and the quality of work provided. At Elite Rooter, we understand the importance of addressing plumbing issues swiftly and efficiently, and we are glad that we could assist you promptly. We apologize for any inconvenience caused by not receiving an estimate before proceeding with the work. We value transparency and want to ensure that our customers are fully informed about the cost of the service. Your feedback is valuable to us, and we will take your suggestion into consideration to improve our communication process and ensure that our customers receive estimates before any work begins. If you have any further plumbing needs or any other concerns, please don't hesitate to reach out to us. We are always here to provide you with top-notch solutions and support. Thank you for choosing Elite Rooter. We truly appreciate your trust, and we look forward to serving you again in the future! Best regards, Melissa