FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Mad Hatter Techs has a fixed pricing system and detailed information is provided via our website. We are very cost competitive, provide many types of discounts and can beat almost any company in the Treasure Valley by $20.00 or more per hour.
- What is your typical process for working with a new customer?
I introduce myself, and advise that I can diagnose and find the specific problem, repair it and provide fully transparent communication throughout the process. That way my client is fully aware of what was wrong, what is needed to repair it, what costs will be involved and an estimate as to how long the repair will take. They are completely involved in any decisions along the way to avoid any surprises.
- What education and/or training do you have that relates to your work?
I am a Microsoft Certified Professional, I am Warranty Repair Certified with HP and Lenovo, and I hold a certification in ITIL Service Management. I also research RSS feeds and technology sites to stay up to date with current threats facing clients and how to repair them. I am currently studying to obtain my Microsoft Certified Systems Engineer and Apple Certified Technician certifications.