FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a 69 dollar service charge which is much lower compared to other technicians. If you go through with the repair that service charge is cut in half.
- What is your typical process for working with a new customer?
My process is simple and smooth. I always introduce myself and then ask what the problem is with their appliance. Based off my availability, I tell customers what day and time I’m available to come. An hour before I arrive, I give the customer a heads up that I’ll be there shortly.
- What education and/or training do you have that relates to your work?
My family has been in this line of work for over 10 years with me learning and applying my skills for the past 3 years. I have also attended a program and received my certification in appliance diagnostics and repair.