FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in delivering honest, reliable service with pricing that’s both clear and fair. I tailor my rates based on the unique nature and complexity of each issue, ensuring you only pay for what you need—whether it's a quick repair or a more involved technical challenge. I also offer occasional discounts or special offers to provide extra value. When you work with me, you're not just getting a service; you're building a trusted partnership where your satisfaction is my top priority.
- What is your typical process for working with a new customer?
When you reach out to me, our process begins with a conversation to understand your needs and gather details about the issue you're facing. I then conduct a thorough assessment, discuss the best approach with you, and keep you updated throughout the repair or technical support process. Once everything is working perfectly, I wrap up the service with a clear invoice and kindly request your rating and feedback to help me continually improve.
- What education and/or training do you have that relates to your work?
I bring over 7 years of hands-on experience in device repair and technical support, backed by a solid foundation in formal education and industry certifications. I'm a Cisco Certified Network Associate and hold an Associate degree in computer science. Additionally, I've advanced my skills through courses in desktop administration and technical support from leading organizations such as CompTIA, ITIL, Linux Foundation, Apple, and Microsoft. This blend of practical expertise and ongoing education ensures I stay current with the latest industry best practices, ready to tackle any technical challenge you face.