SupportIQ
SupportIQ

SupportIQ

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: PREMIUM SUPPORT Support a click away 24/7 CLIENT PORTAL, BILLING, RESOURCES AND SELF HELP TOOLS World Class Experience 24/7 Portal access which gives you access to your estimates, invoices, ticket history, self help tools and personal documentation along with a growing library to cover any question you may have. SupportIQ is a cutting-edge managed service provider for residential and business clients. We specialize in the IT, Web Design, Social Media, E-commerce, Point of Sale and ROI Consulting. We been in business for over 10 yrs. We pride ourselves in our quality and meticulous assessment of our client needs. Our rates are fair and we document every situation so you can review our history with you on your free online portal. We are experts in Mac not only PC. We look forward to hearing about your needs.
Overview

Hired 62 times

Background checked

6 employees

11 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

2021

Top Pro Icon

2020

Featured Projects

67 photos

  • iMac 2013-2017 HD repair

    Computer Repair

Specialties
Computer type

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Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

40 reviews

5
93%
4
7%
3
0%
2
0%
1
0%

Read reviews that mention:


pro avatar
Joseph H.
Jul 26, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Patrick worked on two computers for me. He first had to remove the SSD card from my wife's old computer and then set up her new PC. He removed all bloatware and installed security and agent. He transferred all data from the old drive to the new computer After finishing with her computer he proceeded to check on mine. I had had a continuing problem of my screen being unable to be dimmed that my previous computer service company was unable to fix. Patrick looked at it and was able to fix it with a few strokes of the key board! This alone was worth the cost of Patrick's services. In addition to this repair, Patrick cleaned up my PC and found 25 threats. I would recommend Patrick and his company for your computer needs because of their superior knowledge of computers and malware, in particular, patience with their clientele, relatability with clients, fair prices and honest, ethical work habits. It was a pleasure meeting Patrick.

Details: PC • Laptop • Computer not turning on • At the pro’s location

SupportIQ's reply
Thank You
Computer Repair
pro avatar
Kenneth C.
Jun 10, 2020
·

Hired on Thumbtack

Hired on Thumbtack

Patrick responded quickly, and skillfully, even coming to North Michigan Avenue on the Saturday afternoon of all of the civic unrest. Above and beyond!!! And the computer repair, with recommended hard drive replacement is working great! 5 stars isn't enough.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

SupportIQ's reply
Thank You it was a pleasure helping you get the right solution.
Computer Repair
pro avatar
Sheila C.
Sep 6, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Patrick was wonderful! He came to my home, fixed my computer issues as well as the poor print quality from my laptop. He took the time to explain to me what was wrong, and what i needed to do in the future. Highly recommend Patrick! He will be my 'go to' guru from here on!

Details: PC • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair
pro avatar
Pascal s.
May 28, 2020
·

Hired on Thumbtack

Hired on Thumbtack

Patrick did an excellent job. Couldn’t be happier. He’s extremely knowledgeable and professional and has great pride and integrity in the work he does. I consider myself very lucky to have met him and would recommend him to anyone for computer troubles. I won’t ever utilize any other service other than his as it relates to anything having to do with the services he provides! He’s also an absolutely polite and friendly guy!

Details: PC • Desktop • Slow computer performance • At the pro’s location • My home, venue, etc.

SupportIQ's reply
Thank You
Computer Repair
pro avatar
Nolan S.
May 13, 2020
·

Hired on Thumbtack

Hired on Thumbtack

I didn’t actually end up going through with the hire because I was eventually able to resolve the issue myself. But What I can say is at a time when I was in an absolute panic and was in need of someone to fix my computer for work ASAP; within minutes of posting the I had received a response and we had a plan in motion to get it fixed the next morning. The professionalism and overall attitude of the employee I interacted with was delightful. Although, I didn’t need to go through with it, if I ever need tech support, they will be my go to.

Details: Mac (Apple) • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

SupportIQ's reply
Thank You
Computer Repair
Credentials
Background Check

Patrick Ocenas