Midwest Slip Stop | All Concrete Coatings & Epoxy

Hi Dominique, We’re sorry to hear that you feel this way about the project, and we appreciate the opportunity to respond. While we understand your frustrations, there are several points in your review that do not accurately reflect the full scope of what occurred. Throughout the project, our team worked to accommodate multiple changes, additions, and access limitations that were not part of the original agreement. Despite these challenges, we completed additional work—such as the extra areas you requested—at no added cost, even though matching the design in those spaces required multiple returns and additional labor and material. Regarding scheduling: coating systems cannot be installed on a fixed “8–4” construction schedule. Cure times, temperature, and humidity dictate when crews can be onsite. These conditions often shift day-to-day, and we communicated timelines based on the information available in real time. At no point did we abandon the project or refuse to return. It’s also important to clarify that Luke was onsite on three separate occasions, including two visits where you were present. The statement that he was only there on the first day is inaccurate, and we want to ensure the project timeline is represented correctly. As for the lockbox concern, once you notified us of the situation, we addressed it immediately. We had no way of knowing the code had not been scrambled afterward, and this was never intentionally left unsecured by our team. We take safety seriously, and we regret that the situation occurred—but the assumption that it was due to negligence on our part is not accurate. It’s clear there were misunderstandings and communication challenges throughout the project, and we wish those had been resolved before reaching this point. We stand by the work performed and the efforts made to complete additional items outside the original scope, all while maintaining professionalism and responsiveness. We are still willing to discuss any remaining concerns directly and work toward a fair resolution. Please feel free to contact us so we can move forward constructively.