FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service rates can be found on our website.
- What is your typical process for working with a new customer?
We get to know you and your needs through a call and match you with the perfect sitter/walker. We book your services along with a free meet and greet before the service. Unlike most pet care businesses in Chicago, we believe in sitter/pet bonding and place a high value on consistency for your pets so we allocate a primary sitter with a backup sitter, if needed. Your pets are already anxious without you around, the last thing they need is a random sitter/walker every time. This also gives you a peace of mind knowing random sitters/walkers will not be in and out of your place of residence.
- What education and/or training do you have that relates to your work?
All of our pet sitters are highly qualified with extensive professional pet care experience and are animal lovers through and through. They're all W2 employees that must pass a background check and complete animal first aid/CPR training before they onboard with us. We also provide periodic animal handling training after they've onboarded. Lastly, they all have their own fur babies they take care of with a passion!