FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Dear valued customer, Thank you for considering our Unique Hardwood Flooring Chicago services for your project. We understand that pricing transparency is essential for making informed decisions, so we'd like to provide you with a clear overview of our pricing structure: Our base pricing for hardwood flooring options is provided per square foot, ensuring clarity in cost estimation. In addition to our base pricing, there may be additional costs such as installation fees, delivery charges, or specialized services like floor preparation or old flooring removal. We offer various discounts and promotions throughout the year, including seasonal offers and bulk purchase discounts. Feel free to inquire about our current promotions. Should you desire customized hardwood flooring options, we'll discuss any associated costs upfront, such as special finishes, patterns, or unique cuts. Our fee structure is transparent, encompassing FREE services like consultations, site visits, or project estimates. You'll always know what you're paying for and why. We offer warranties on our products and maintenance services. We'll explain any associated costs so you can fully understand the value and long-term costs of ownership. Our payment terms are straightforward, including accepted payment methods, deposit requirements, and available installment plans We also can help you in regards of financing options for material costs. We'll guide you through any applicable taxes or permits/building rules required for your project, ensuring full compliance and understanding of associated costs. Please don't hesitate to reach out with any pricing inquiries or concerns. We're committed to open communication and ensuring you have all the information you need to proceed confidently. We look forward to assisting you with your hardwood flooring needs and providing a seamless, transparent experience from start to finish. Warm regards, Mike S Unique Hardwood Flooring Chicago
- What is your typical process for working with a new customer?
1 CONTACT OUR TEAM Get a free quote or just call us to get your free estimate! 2 IN HOME VISIT & CONSULTATION Your flooring manager will bring samples and help you pick up the hardwood floors that you love, measure the rooms and provide you a final price estimate. 3 PROFESSIONAL INSTALLATION Our professional hardwood flooring installers will arrive, perform the scheduled project and make sure that your place is in prime condition before they leave. 4 CONGRATULATIONS YOU DID IT Enjoy your new floors. We look forward to see you again and we appreciate your friend references!
- What education and/or training do you have that relates to your work?
Our professionals are extensively trained in hardwood flooring through a combination of formal education, hands-on apprenticeships, and specialized training programs. Many have completed vocational programs in construction or carpentry, equipping them with foundational skills in woodworking and construction techniques. Additionally, they've gained invaluable experience through apprenticeships under seasoned hardwood flooring experts, where they honed their skills in installation, sanding, finishing, and repair. Our team also participates in manufacturer training programs and holds certifications from esteemed organizations like the National Wood Flooring Association (NWFA since 2011) and BBB since 2014, ensuring they're up-to-date on the latest industry standards and best practices. We're committed to delivering high-quality results backed by expertise and ongoing professional development.