FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat-rate pricing based on the size and condition of your home, as well as the type of cleaning service requested (standard or deep cleaning). This means you’ll know the total cost upfront - no surprises, no hidden fees. We also provide discounts for recurring customers who schedule weekly, bi-weekly, or monthly cleanings. In addition to cleaning, we can also assist with light home organization tasks - such as tidying up, sorting, and helping put things in order - to create a more organized and comfortable space. Our goal is to offer reliable, high-quality service at a fair, fixed rate you can count on.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to make things easy for you: 1. Information Gathering: After we receive your request, we’ll ask a few basic questions about your home — such as the size, number of rooms and bathrooms, and the type of cleaning you need (standard or deep). You can also let us know if you'd like any extra services. 2. Quote & Scheduling: Based on the details you provide, we’ll offer a flat-rate price and help you choose a convenient time for the cleaning. 3. Cleaning Day: Our team arrives on time with all necessary supplies and follows a detailed cleaning checklist. 4. Finishing Touches: If requested, we can assist with light organizing - like sorting and putting things in order to help create a more comfortable space. 5. Feedback & Follow-Up: After the service, we may follow up to make sure you’re fully satisfied and to offer options for recurring cleanings if you're interested. We prioritize clear communication and consistency from day one, making sure every customer feels confident and cared for.
- What education and/or training do you have that relates to your work?
We only hire experienced cleaners and personally assess each one to make sure their skills and work ethic meet our company standards. This way, we ensure every team member is qualified and reliable from day one.