FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, fair, and based on the size of the home, the type of cleaning, and the level of detail needed. We offer flat-rate pricing for most jobs so there are no surprises, and we’re always upfront about any extras (like inside appliances or heavy pet hair). We also offer $20 off for first-time clients, and returning clients often receive loyalty discounts and seasonal promos. No hidden fees, just quality service and clear communication.
- What is your typical process for working with a new customer?
We keep things simple and stress-free: Quick Intro & Quote – We start with a short call or message to understand your needs and provide a personalized quote. Schedule Your Clean – Once you're ready, we pick a date and time that works for you. Send Confirmation – You’ll receive a confirmation with what’s included, so there’s no confusion. Professional Cleaning Team Arrives – Our trusted cleaners show up on time, fully equipped and ready to work. Post-Clean Follow-Up – After the job, we check in to make sure you’re 100% satisfied. We pride ourselves on clear communication, reliable service, and making your life easier from start to finish.
- What education and/or training do you have that relates to your work?
Our team is thoroughly trained in residential and move-out cleaning standards, including safe use of cleaning products, detailed sanitization techniques, and how to handle tough build-up or pet-related cleaning. We also stay updated on best practices for efficiency, eco-friendly options, and customer service to ensure every client gets a consistent, high-quality experience.