FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rates fluctuate based on demand.
- What is your typical process for working with a new customer?
An initial conversation is a great way to learn the scope and nature of the project. I can provide an accurate estimate based on just that information (for example, "I have three curtain rods to hang, two heavy mirrors, and about a dozen pictures"). Occasionally, I'll need to assess the project first-hand before I can determine whether I can complete the task and how long it will take. (For example: "Our garage door locking handle is broken, and the door doesn't slide easily on its tracks. Also, our dishwasher isn't draining completely.")
- What education and/or training do you have that relates to your work?
The best instruction for furniture assembly, wall mounting, and light installation is hands-on experience. I've spent ten years fine-tuning the process and learning to avoid the pitfalls. Most furniture assembly and wall-mounting jobs can be completed without creative problem-solving, but light installation likes to throw the occasional curveball. I keep a journal of most of my jobs to document solutions and situations that I'm likely to encounter again.