FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard service call and diagnostic fee is $99. This fee covers the technician’s visit and diagnosis. If you authorize the repair, the $99 service call fee may be applied toward the repair cost. We provide the repair estimate before starting any major repair.
- What is your typical process for working with a new customer?
We first collect the appliance type, brand, model number, description of the problem, and service address. We then schedule a convenient appointment. During the visit, the technician diagnoses the appliance, explains the issue and repair options, and provides an estimate before proceeding with any major repair.
- What education and/or training do you have that relates to your work?
Our technicians have hands-on experience diagnosing and repairing major household appliances, including refrigerators, washers, dryers, dishwashers, ovens, ranges, and other common appliances. Their experience includes troubleshooting different brands and models and identifying the likely cause of appliance problems.