FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Transparency Our pricing is customized based on your specific cleaning needs, space size, service frequency, and scope of work. We offer competitive rates with no hidden fees. What customers should know: ✔️ Free, no-obligation quotes ✔️ Customized pricing for each facility ✔️ Discounts available for recurring services ✔️ One-time and long-term contract options ✔️ All supplies and equipment included (unless otherwise requested) We believe in fair, transparent pricing and delivering consistent value with every service.
- What is your typical process for working with a new customer?
Our Process for New Customers Initial Contact The customer reaches out via phone, email, or online inquiry. We gather basic details about the space, service needs, and preferred schedule. Assessment & Walkthrough We conduct a site visit or virtual walkthrough to evaluate the scope of work, square footage, and any special requirements. Customized Quote Based on the assessment, we provide a clear, customized quote with transparent pricing and service details. Service Agreement & Scheduling Once approved, we finalize the service plan, schedule, and start date that works best for the customer. Service Execution Our trained and insured cleaning team delivers consistent, high-quality service using professional equipment and products. Quality Check & Ongoing Communication We follow up to ensure satisfaction, address feedback, and make adjustments as needed to maintain high standards. Our goal is to make onboarding simple, efficient, and stress-free while delivering reliable results from day one.
- What education and/or training do you have that relates to your work?
Our team at Soji Cleaners is professionally trained in commercial cleaning best practices and industry standards. This includes: Proper use of commercial-grade cleaning equipment and supplies Health, safety, and sanitation protocols Infection control and cross-contamination prevention OSHA-aligned workplace safety practices Handling and application of approved cleaning chemicals Quality control and consistency training All team members receive ongoing training to stay current with cleaning techniques, safety requirements, and customer service standards. This ensures reliable, high-quality results and a safe, professional environment for every client.