FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing with no hidden fees. Our service call fee is $69, and we waive it if you hire us for the repair. For AC installations and replacements, we offer free on-site estimates. We accept cash, credit cards, and Zelle. We'll always explain what needs to be done and how much it costs before we start any work — no surprises.
- What is your typical process for working with a new customer?
First, we respond quickly — usually within minutes. We schedule a visit at a time that works for you, and we show up on time. During the visit, our technician will do a thorough diagnostic, explain the problem in plain language (English or Spanish), and give you an honest recommendation. We never push unnecessary repairs. If it can be fixed, we fix it. If it needs replacement, we'll explain why and give you options at different price points.
- What education and/or training do you have that relates to your work?
Our technicians are trained and certified in residential and commercial HVAC systems, including central air conditioning, heating systems, ductwork, and refrigeration. We also specialize in walk-in coolers and freezers, which most HVAC companies in our area don't service. We stay current with the latest equipment and techniques through ongoing training, and we're fully licensed and insured.