FAQs
- What is your typical process for working with a new customer?
When a new customer reaches out to me, I ask questions to determine what type of cleaning service he or she is looking for. Is it move-in or move-out cleaning? Is it office cleaning? Is it home cleaning? Once we identify what the client's needs are, I like to set an appointment to meet with the new prospective client at the site where the work needs to be done. You can only gather so much information from a phone call or an email. At the end of the day, nothing will allow me to understand the job at hand better than walking through the job site. Once at the job site, my job is to look and listen; look at the space that needs work and listen to what is important to the client. Once I gather all of that information, I can give a quote on the spot - which I most often do for home cleaning. Or, for larger jobs, I will ask for a day to put pencil to paper and I will email the client a written proposal.
- How did you get started doing this type of work?
In high school I used to clean homes that were under construction as well as clean my father's law office. I also used to run the books for my mother's business. After college, my career path took me into the world of finance until I was in my late 30's. Along the way I had purchased some rental properties and fixer-uppers. I enjoyed the process of cleaning out and cleaning up these properties. I reasoned that cleaning is a skill, a talent, just like carpentry or cooking. In time, I transitioned out of finance and into the cleaning business where I feel like I am utilizing skills of leadership and management that sat dormant for so many years.
- What types of customers have you worked with?
Our customers range from homeowners to builders to realtors to office managers of all stripes and sizes. We've done final construction cleaning for two bedroom condos to 15,000-plus square foot multi-million dollar custom homes. We have cleaned out attics, garages and basements. We clean homes and offices of all sizes on a recurring basis. But I'm not sure anything compares to the cleaning job we did at a really nice home in a very nice Chicago suburb that hoarders had occupied for years. It took seven of us five full days and 16 dumpsters to get the house clean. You name it; If it needs to be cleaned, we've probably cleaned it.