What should the customer know about your pricing (e.g., discounts, fees)?
With exterior restoration, it is difficult to have a standard pricing system. Projects vary from simple and straightforward to complicated and difficult.
That being said, we strive to give our customers the highest quality product and workmanship while keeping our prices extremely competitive.
Our pricing structure has more flexibility than some others our customers may encounter. The reason for this is that we keep our crews employed year round and do not outsource our work. Without the middle man, we are able to keep our pricing competitive and we are also able to keep our quality superb.
What is your typical process for working with a new customer?
Our first meeting with a customer always starts with an introduction of myself and possibly my lead project manager. We review what issue the customer needs resolved. Once we have that information, we will inspect and asses the property. Once we have our assessment, we will review our recommendation with the homeowner.
Post recommendation, we send a proposal with a full description and proposed scope of work, along with an estimated cost.
When our homeowner accepts the proposal, we sign a contract and set a date for work to be completed.
On the day of the job, our project manager and crew will arrive in the morning to start work. At the end of the job, the site is cleaned up and inspected for any remaining debris.
We followup with a phone call or physical visit to make sure our customer is satisfied with the work and to ensure all questions and concerns have been addressed.
What education and/or training do you have that relates to your work?
To stay current with developments, I attend the yearly Roofing Expo and maintain strong relationships with manufacturers and supply houses. Both outlets offer training and education to continuously improve my company and process.
How did you get started doing this type of work?
My line of work is the work my grandfather and father did, our family has been in the business for many years.
What types of customers have you worked with?
We work with many different kinds of customers - we service both residential and commercial properties. We have worked with customers who have small homes, large homes, rental properties, apartments buildings, town house associations, and commercial buildings.
Describe a recent project you are fond of. How long did it take?
A recent project that we are fond of at Elite Home Restoration was installing designer shingles for one of our clients. Designer shingles require extremely precise measurements and are very time consuming. We are fond of the job because it turned out extremely well and gave a pleasant experience for our crew, project manager and customer.
What advice would you give a customer looking to hire a provider in your area of work?
In order to protect yourself and your property, make sure your roofing professional is licensed in your state and make sure the company is bonded and insured. Any professional should be able to show those documents at any time.
Also, I would advise finding out who will be installing your roof and make sure they have a good relationship with your village/town.
What questions should customers think through before talking to professionals about their project?
Customers need to verify their contractor is licensed, bonded and insured in the state of Illinois. The Illinois Department of Professional Regulations has a system in place for customers to check on the license status of their contractors.
If customers hire an unlicensed, uninsured contractor, they will be liable if their property is damaged or if anyone is hurt during a project. You must protect yourself and your property.
License numbers should be visible on all marketing and advertising materials from your contractor.
We also recommend getting more than one estimate for a project. Once estimates are gathered, they should be compared on an even playing field. For example, Elite Home Restoration may include (x) amount of plywood replacements for a re-roof project, while another contractor may charge for all of them. The price of a bid can change substantially if such factors are taken into account.