FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, transparent pricing based on the job — no hidden fees or surprise charges. Every service call includes a thorough diagnostic, and we’ll explain all repair or replacement options before starting any work.
- What is your typical process for working with a new customer?
Once you reach out, we’ll respond quickly — usually within minutes — to get basic info about your HVAC issue or project 1. Initial Contact: Once you reach out, we’ll respond quickly — usually within minutes — to get basic info about your HVAC issue or project. 2. Diagnosis or Estimate: We schedule a convenient time for an on-site visit. For repairs, we’ll run a full diagnostic. For new installs, we’ll provide a free estimate. 3. Clear Pricing & Options: We explain the issue (if any), walk you through your options, and give you an upfront price before any work begins. 4. Fast, Professional Service: Most jobs are completed the same or next day. We work cleanly and efficiently, respecting your home and time. 5. Follow-Up & Support: We make sure everything is working properly and you’re satisfied. We’re always available for questions or future service. 1. Initial Contact: Once you reach out, we’ll respond quickly — usually within minutes — to get basic info about your HVAC issue or project. 2. Diagnosis or Estimate: We schedule a convenient time for an on-site visit. For repairs, we’ll run a full diagnostic. For new installs, we’ll provide a free estimate. 3. Clear Pricing & Options: We explain the issue (if any), walk you through your options, and give you an upfront price before any work begins. 4. Fast, Professional Service: Most jobs are completed the same or next day. We work cleanly and efficiently, respecting your home and time. 5. Follow-Up & Support: We make sure everything is working properly and you’re satisfied. We’re always available for questions or future service.
- What education and/or training do you have that relates to your work?
I have over 11 years of hands-on experience in the HVAC industry, which includes specialized training in heating, cooling, and refrigeration systems. My training covers EPA certification for refrigerant handling, as well as factory training from leading brands like Carrier, Lennox, and Goodman. I stay updated through continuing education and manufacturer workshops to ensure I deliver high-quality, code-compliant work to every customer."