- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 100% warranty on all of our work. For Christmas Lighting, we offer a 100% Warranty on all materials and supplies for the first three years of service. We also provide an early install discount for Christmas Lighting installed before October 29th.
- What is your typical process for working with a new customer?
We first begin by getting the client's address, going to Google Maps to find the property, and then send the client a photo of the property that comes up with their address. Many times the property is not correct, the landscaping has changed, and even the color too! Once they verify the property image or provide current images, then we can begin discussions about the work they want to have completed. When doing Christmas Lighting installations, we can start the design mockup process and can usually provide 2-5+ designs for them to review and get the creative design process started. From there we can make any modifications and work to create the exact design they want. Once we have the design finalized, we can then provide a price with multiple payment options. Once a client completed their payment, then their service request will be considered formally booked and they will be placed on the installation schedule.
- What education and/or training do you have that relates to your work?
We always spend a considerable amount of time learning, researching, and developing business and service systems. We are Certified Christmas Lighting Installation Professionals. We became licensed four years ago.