FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide quotes before the work begins so you know what to expect once the project is completed. We often provide free quotes or free second opinions depending on the service requested.
- What is your typical process for working with a new customer?
We start by getting more information about you, like your name, address and contact information. We then get more information about your home and project at hand.
- What education and/or training do you have that relates to your work?
North American Technician Excellence (NATE) is an independent, third-party organization that develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high-quality industry technicians through voluntary testing and certification. Our technicians have passed the rigorous testing necessary to qualify as NATE Certified Technicians.