Say It with Music DJ Service

I am going to respond to this review as Professionally as possible because I am a Professional. It is true, I had a mix up on the date. I was 30 minutes late because I believed that the date on the contract stated it was on the 6th rather then the 5th. I emailed her a contract but she never sent a signed one back in the mail as promised. I like hard copies because it helps me avoid mistakes like this. I never refused to show up to rectify the mistake as she stated here. In fact, I made arrangements quickly to get the equipment in the truck and on the way. It is true, I was just getting off of work at American Family Furniture. I was selling there. I have had 2 incidents in my 31 years of service to this community where things did not go as perfect as planned. I will be happy to give you those names so you can magnify my few mistakes. I apologize that the late arrival happened but I did arrive as quickly as possible. It appeared to me that they were still eating dinner and showing some slides so I felt I had time to get set up. The Music List was provided to me three different times and changed 3 different times. So, even if it was Saturday, I thought I better show up to make sure we had it in order! I missed one song! ONE! As far as the flow is concerned, Hannah and her associates decided to use the house PA System instead of my Professional Wireless Mics and it was distorted! I could barely hear what they were announcing and the names of the Employees for their theme songs. I am not being critical of the Casino Hotel System but it was distorted! Still things went fairly smooth. I was not perfect on every cue because I could not hear it! I would suggest speaking more clearly!!! It was obvious to me there was a scramble to set this event up and I am merely going to apologize and improve my part. I was not confrontational with anyone. They refused to pay me at the end of the evening and wanted to have a meeting later in the week to discuss how we were going to handle my lateness. The check for my services had been issued by the Company and was at the event. They just were not going to give it to me. It is then that I tried to arrive at a resolution. I did not have the time to set up a meeting later in the week. Words were exchanged professionally as we tried to resolve the issue. Sometimes emotions can convey that someone is being confrontational when actually they are just trying to explain the contract and the agreement. I suggested we agree on a $50 Discount for my late arrival. We agreed. I handed them $50 in cash, they handed me my check. Problem solved. I know that they returned that money to the company as they seemed Professional to me. I was not involved in any incidents after that. Once again, as a Professional, there were problems with this show. I did the best I could to resolve them. I have plenty of references in 31 years! Plenty! So rest assured, things do not always happen this way when planning is done well in advance of an event. I suggest printed contracts and phone verifications. Not email! Remember, if a mistake happens, you do not want to decide fault in front of guests. It just makes everybody look bad. I think both parties handled it professionally. No need to go to court, we arrived at reasonable solution. I just apologize for my mistake in this matter and yes, I made a mistake on the date and did not have one song. My fault! The flow of the event requires additional set up time and good equipment.