THE I.T. GUY
About this pro
Paul seemed like a knowledgeable guy that was enthusiastic about his work when he came to do a free estimate for an outdoor theatre setup. Too long of a story to fit it in a review. Bottom line is: 1) he tried to over charge for the hardware 2) his son noticed a huge dent in the (repackaged) amplifier they bought but failed to mention it until they tested the amp and it didn’t work. Really? 3) installed (and left) the mount for the projector too low 4) after realizing getting a replacement amp with descent quality was going to cut into his profit, decided to stop answering my phone calls. He gave me recommendations on replacement amps and instructions on how to install them if I wanted a handy man to do it. 5) asked for 50% of the job upfront which is WAY more than the parts he left behind. I have had mixed results using Thumbtack. This is the final straw and will not be using the app anymore.Jul 5, 2018VerifiedPaul W.'s reply
Fred is s typical self indulgent white privileged Chicagoan that helicopters over everything one does at his property all the while looking at every peice of hardware purchased while scouring Amazon reviews since I assume because Amazon reviewers are experts at everything. It became obvious he was going to be impossible to make happy. He makes changes to the scope. We acquiesce and he wants more and more until it became just not worth dealing with. Fred also waits until after we are done dealing with his petty personality to "Hire" us on the platform to only leave this review. My Company has 25 plus years experience and we learned a long time ago people like Fred come along and you will have people that you just can't work with. We took $0 from him, he has all his purchased hardware and 90% of the work is done with the 5 hours we gave him onsite trying to make him happy which wasn't possible. We made a good faith effort to make Fred happy but he didn't want to be. He wanted to hover and 2nd guess and with people like that we, as a company, must just move on. If we learned anything we will no longer stay into consumer Chicago residential service. Their sense of entitlement is something a small company can't afford to deal with.
Paul and his team at The I.T. Guy couldn't have been more helpful. They came out quickly, gave us a fair assessment of our needs, and put together a pricing structure that made sense. When we ran into some issues post-installation, they stayed late to fix them and came back out to make sure everything was up to our expectation. Will be working with them moving forward, and would recommend them to anyone in need of fair, and reasonably priced IT services.Jun 11, 2018Verified
Paul and his crew showed up on time, and with a theat of rain they planed their day and came up short, but the rain did'nt stop his crew, they continued to work in the rain and got the job completed. That says alot about him and his crews work ethic, I needed the job completed before I went out of town, he kept his word and now I can keep an eye on my property while I'm gone, I highly recomend The I.T. Guy. Thanks Paul....Aug 3, 2017Verified
Show up when he has scheduled a time with his client. And if he does not intend to show up (two days in a row) at least give some notice to the person who has hired him, so that people aren't wasting their time waiting on him. Very disappointed.Aug 1, 2017Verified
Setting up a WiFi network at a lodging property. The I.T. Guy's ran/installed the cables and set up the network. I was very happy with their quality of work, professionalism, and pricing. I would recommend Paul and his team.May 16, 2016Verified
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- What types of customers have you worked with?I perform a variety of service all hardware. Desktop repair such as power supplies, hard drives and so on. I also perform extensive network services. Installing wireless or wired routers, installing DSL or Cable broadband. Network drops server setups and administration to name a few. Managed Services is where we remote monitor your system or network to make sure you stay up 100% of the time. we offer offsite backups and remote support as well. Full office design installs and Administration is another aspect of service we offer. We are your one stop place for hardware and network support services.
- Describe a recent project you are fond of. How long did it take?I'm proud of all of our jobs. We have the best team of technicians on the planet. Period!
- What advice would you give a customer looking to hire a provider in your area of work?When goggling a computer professional please ask then for local names and references. Google is swamped with National providers who overcharge the end user than turn around and look for a local technician like myself and pays a fraction of what is charged. There are many competent local technicians that can do your service and repair for a better rate and a more friendlier experience than find the Nation "Geeks" or "Gurus" or whatever they go by. Buyer beware is the best advice i can give the end user. The first names on a Google search may not be "local" but will pretend to be. Ask questions