Godzdesign Cleaning LLC
About this pro
Very thorough. Marble tub sparkles, patio doors are spotless. House looks immaculate! Friends thought my home was gorgeous! Marble fireplace never looked so good!Jun 5, 2017Verified
I requested a deep cleaning and contacted Nikita after I received her $195 quote. After she toured my house she said it would take over $550 for a deep clean. After negotiating we decided that she would clean my kitchen, including stove, fridge & table, 2.5 bathrooms, and doors & windows throughout the house for $300. She said it would take 2 days but she was actually here for 6 hours on 1 day. She didn't clean doors or windows on the 2nd floor. She didn't clean a tub in either bathroom. My shower was bad and she removed half of the mold, it's still everywhere. She didn't wipe down cabinets, dishwasher, or garbage can in the kitchen. There were still juice stains on my kitchen counters. She didn't remove a single cobweb on any ceiling in any room. That is not deep cleaning! On top of that, she broke the shower spout off of the wall. Thank God my husband is handy, that cost us $15 plus an hour of my husband's time, not including shopping time. She did say she'd pay for it. She kept saying that it's impossible to remove all the stains in the bathroom. It actually is possible if you use strong cleaning products like Mr Clean's sponges and Lime-a-way, not ammonia, which I had to do after she left. I would not recommend her for deep cleaning. Possibly light cleaning with your own cleaning products and I suggest spot checking before payment. I wish I had.Oct 13, 2016VerifiedNikita C.'s reply
Hello Jennifer, I take great pride in my work and am sorry to hear this was your experience. I only select jobs I know I can complete to the customer's satisfaction. How I make sure this happens is by taking time to communicate with the customer before and after the job. Before we get started with our customers, we discuss which areas need cleaning. A big process for your house was I suggested a light clean up of your belongings, allowing me to access what needed deep cleaning. With the light clean we would also not need to take as much time moving your belongings before cleaning. For example the fridge was on the list to clean, however, when I showed up to clean, the fridge was fuller then when I first saw it. I had suggested waiting until after the clean to fill the fridge. This was part of the extra time that was needed. After the clean, we walk the property with the customer. I am always open to hearing feedback. Feedback makes us better and helps the customer get their desired results. I don't want to leave until the customer is satisfied. Godzdesign Cleaning also has the customer sign a contract, stating the job was completed and that they were satisfied -which you did. I do this so the customer has the opportunity to express what needs more work if necessary. Again- I would have been happy to hear you out. I am always open to communication. Communication is key to making sure a customer is satisfied and I believe I gave you multiple times to express your experience. I know as a business we are unable to satisfy every customer, but I pride myself in making it happen. I’m sorry you were unhappy with the outcome and hope in the future you will communicate with your cleaners before leaving a review.
excellent...there was nothing more i could of asked for..she is a true profesional and takes great pride in her work. i would hire her on a recurring schedule... and thankful i found her thru thumbtack.Dec 20, 2016Verified
She was very proficient and produced results that would have taken me days to complete. I had months of buildup from soap residue that I had no idea on how to remove and now I can see my sink again! Our fridge and bathrooms are clean once again. She told me exactly what she can and can't do upfront. JennyNov 20, 2016Verified
Amazing service! Nikita is very professional and her service was quick and very detailed. I would recommend her to anyone. Will be using her service again!Oct 12, 2016Verified