FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Q1: Do you offer discounts or promotions? A1: Yes, we do! We provide a 10% discount to senior citizens and military personnel.
- What is your typical process for working with a new customer?
Q1: What is the typical process for starting a project with Harvey Bros. Restoration? A1: Our typical process begins with an initial phone conversation to discuss your project. Based on the information provided, we'll determine if we can provide a quote remotely via email with pictures and other necessary details, or if an in-home consultation is needed. Q2: How does the quoting process work? A2: If possible, we'll provide a detailed quote via email after reviewing the project information. In some cases, for more complex projects or when design considerations are involved, we may provide a design proposal along with the quote. Q3: What happens after the quote is submitted, and I've made my decision? A3: Once you've received the quote and design (if applicable), we'll follow up to address any questions or concerns you may have. If you decide to proceed with the project, we'll move forward with scheduling and project planning. Q4: How do I approve the project to get started? A4: To approve the project, simply let us know your decision after reviewing the quote and design (if applicable). Once you've given the green light, we'll work with you to finalize project details and set a start date. Q5: What can I expect once the project begins? A5: After approval, we'll schedule the project and commence work as per the agreed-upon timeline. Our team will keep you informed throughout the project's progress, ensuring a smooth and successful outcome.
- What education and/or training do you have that relates to your work?
FAQ: What Qualifications and Training Do You Have for Your Work? Q: What education and training do you possess that is relevant to your work? A: At Harvey Bros Restoration, we pride ourselves on our extensive qualifications and diverse experience, making us your trusted choice for restoration services. Here's what sets us apart: Licensed: We hold the necessary licenses, demonstrating our commitment to legal compliance and professional standards. Bonded: Our bonding ensures financial backing to fulfill obligations, offering peace of mind to clients. Insured: Comprehensive insurance coverage protects both clients and our team throughout projects. 20 Years of Experience: With two decades in the industry, we bring a wealth of knowledge and hands-on expertise to every project we undertake. Versatile Expertise: Our experience spans from ground-up building to remodeling and general repairs, including tasks as small as door knob replacements. Whether it's a major restoration project or minor fixes, we have the skills and knowledge to handle it effectively. Rest assured that when you choose Harvey Bros Restoration, you're working with a team well-prepared and qualified to deliver exceptional results, whether it's a comprehensive renovation or a simple repair.