What should the customer know about your pricing (e.g., discounts, fees)?
All projects, and clients are individual. Each project is detailed as well as my pricing. It can be a ball park figure to quote, but more specifically, it's about what the client wants exactly. When we get to that point of the negotiation, I can pin-point a price usually that is comfortable for both the client and myself.
What is your typical process for working with a new customer?
Every client has special and individual needs. I have a good general set of questions that I ask the client which usually brings out more ideas from the client on how he/she wants their project to look after its finished. This helps me to target just the right angle of work needed to be set up.
What education and/or training do you have that relates to your work?
Whenever I get a chance I keep up with AWAI. They have so many different types of information in my trade, its great training.
How did you get started doing this type of work?
I like the freedom of working on the internet, and enjoy educating clients.
What types of customers have you worked with?
Clients normally ask more about Search Engine Optimization, and Direct Response Emails than anything else. Though I do all sorts of marketing, and have had successes in all types.
Describe a recent project you are fond of. How long did it take?
Currently, I am working on a few different projects. The one I am fond of is writing a Cirque De Sole show. It's taking lots of energy, but lots of creativeness as well. I will be excited to see how it is performed.
What advice would you give a customer looking to hire a provider in your area of work?
The customer really needs to have a pretty hard grasp on what they either want or need from a copywriter. If they have that, they are way ahead of the game. . Either way, we always sort it out. When the project is complete, I have never had a client tell me they were not satisfied.
What questions should customers think through before talking to professionals about their project?
There are key copywriters that know what words, and technique to use in web content, written copy for direct mail, and the right web content to write for getting customers. I like to think that I know that and more. I do a fairly good job at keeping my customers. AND they come back.