FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe the best value isn't always found in the lowest price, and the most expensive estimate doesn't necessarily mean you're getting the best work. At America's Construction Experts, we're not trying to be the cheapest contractor, nor do we believe you should have to pay the highest price to receive quality workmanship. Our goal is to fall somewhere in the middle, where accountability, customer service, quality, and value all come together. Since 2011, we've learned that a successful project involves much more than the work itself. It's about showing up when we say we will, communicating throughout the process, respecting your property, and taking responsibility for the work we perform.
- What is your typical process for working with a new customer?
We believe the best projects start with a face-to-face conversation. We want you to feel comfortable with the people working on your home, and we also want to make sure we are the right fit for what you are trying to accomplish. Our first step is to meet you at the property, listen to what you want done and carefully assess the project. We do not believe in pressuring homeowners to make decisions at the kitchen table, and we do not throw out numbers just to close a job on the spot. Instead, we take the information back to our office and build an accurate estimate based on the actual scope of work. That gives us the opportunity to think through the project properly and gives you a clear understanding of what is included before making a decision. If you choose to move forward, we meet with you again to review everything, answer any remaining questions and finalize the project. A one-third deposit then secures your place in our production schedule and allows us to begin preparing for your project. We believe good communication and clear expectations from the beginning make for a much better experience for everyone involved.
- What education and/or training do you have that relates to your work?
Our experience comes from more than a decade of hands-on residential and commercial construction. Since 2011, America’s Construction Experts has completed more than 1,500 projects, giving our team extensive experience understanding how homes and buildings are constructed and how to safely dismantle them. We also intentionally work with professionals who bring additional training and experience to demolition. Members of our team have backgrounds in firefighting, where they are trained to assess structures, recognize potential hazards, understand changing conditions and respond appropriately when something unexpected occurs. That combination of construction experience, field training and structural awareness is especially valuable in demolition, where knowing what to remove is only part of the job. Knowing what you are looking at before you begin is just as important.