I needed a plumber to diagnose my sump pump system. Kenny was responsive and arrived 10 mins before our scheduled time (a rarity for local contractors)! Because I am unfamiliar with sump pumps, I was somewhat skeptical about hiring a plumber. Kenny did not waste any time and immediately diagnosed the issues. He possessed a thorough knowledge of the system and immediately earned my trust. He worked with me on pricing and charged me a fair price from his "recommended fees" guide. Kenny ordered and picked up the exact parts I needed, installed an upgraded sump pump and piping, and finished the job within two hours.
Most impressively, Kenny appears to be the kind of guy that genuinely cares and looks out for your interests. Under his own initiative, he inspected other components in my utility room. He pointed out water heater leaks, and recommended adding a basin to reroute potential floods to my new sump pump system. Unfortunately, I was unable to immediately address other issues in my utility room. Out of his own generosity, he bought me an alert system that he installed in case of potential flooding. Seriously - who does that?
I will definitely be calling him to fix my water heater in the near future. If you want quality service from an experienced plumber who cares, give Kenny a try. Highly recommended!