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6. VIP Pools LLC
4.5
from 18 reviews
4.5
(18)
  • 11 years in business
  • 16 hires on Thumbtack
"I had extra tiles already to replace our fallen/loose tiles. They put some of them up and then stopped, insisting that our tiles weren't good enough. They said that they had some of the same tiles and would bring them to finish the next day and would charge us $9 per sheet of tiles. This was ridiculous, but someone else agreed to them without telling me. The next thing I hear is that Paul is complaining that the work is taking longer than expected because pollen and what I guess is ragweed keep flying into the pool. How am I supposed to control the weather? It's allergy season. I have no control over that. It's not as though they were cleaning it out of the pool. This was just another excuse for why the work was taking so long and demanding additional money beyond what was agreed. Before leaving, Paul demanded payment in full for the work that hadn't even been completed. On Tuesday, May 2nd, I received an email from Paul saying that he had to special order the tiles (the same ones I already HAVE, mind you) with 2-day shipping and would be back to install them when they arrived. It is now May 9th, and I have not seen or heard from Paul of anyone else at VIP Pools again. Needless to say, my pool is a mess and is nowhere near ready for the party. I feel like we were conned into bringing VIP Pools on to do the work on our pool when all they have tried to do this whole time is extort additional money from us when they still haven't even finished the work that we had contracted for them to do. Maybe they're good at opening and closing pools? I wouldn't know. If you're looking for someone to do more than that to your pool, do NOT use this company. The only "VIPs" in this situation have been them, not us, their clients. They are clearly too busy and important to give us the kind of service that we are paying for. (For the record, there are also already stains on the bottom of the pool that they acid washed. I also had to take it upon myself to clean up their mess and dispose of the large full trash bag that they left by the pool.)"
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