Accuserv Inc.

Lenexa, KS

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About this pro

How does your service stand out?

Fast affordable REAL customer service. Check out our testimonials.

What do you enjoy about the work you do?

Customer referrals.

Location

Lenexa, KS 66215

Background check

Complete

Years in business

33

Number of employees

6

Times hired on Thumbtack

42

Reviews

23 Reviews
  • Jason E. May 7, 2017
    Data Recovery Service
    Verified Review
    Easy to work with. Listened to my problem and got to work on it. They recovered 90% of my lost data and were kind and plainspoken about the problem and solution. Thanks so much. Also were local and hundreds of dollars cheeper than the three other companies i looked into. Just sayin . . .
  • Patrick L. Jan 26, 2017
    Computer Repair
    Verified Review Updated
    We dropped of a computer that would not turn on and we were perplexed. After a couple days we pick a working computer. He fixed a short in the motherboard and so far, it is working great!
  • Verified Review Original
    We dropped of a computer that would not turn on and we were perplexed. After a couple days we pick a working computer. He fixed a short in the motherboard and so far, it is working great!
  • Renée P. Oct 31, 2016
    Computer Repair
    Verified Review
    Software re-installation
    The work they did on laptop was great. Pricing was not. I was quoted $50 and was told if anything was extra they would let me know how much before they did anymore work. Got a call saying it was done and got charged $65 extra. They did a good job though.
  • David H. Sep 25, 2016
    Computer Repair
    Verified Review
    Not impressed!
    Did not listen to my description of problem. Said computer freezes during use of mousepad. Mouse stops moving and computer stops responding. They said they could not find any issues with mousepad. That was $50, not impressed!
  • Austin A. Aug 8, 2016
    TV Mounting
    Verified Review
    Cant say enough good things about this company. Mounted all my tvs, projector and home theater and home speaker system. Not only were they reasonably priced, but also nice and professional. Will use them again in the future!
  • Mandy L. Jul 23, 2016
    TV Mounting
    Verified Review
    James arrived on-time and was more than willing to help with choosing the correct mount for our TV. He also offered to get a CD unstuck from my MacBook and even deliver it after it was fixed. Accuserve was amazing and they were very helpful.
  • Christine H. Jul 21, 2016
    Data Recovery Service
    Verified Review
    I had two hard drives crash and Accuserv was able to recover all my data quickly, for a great price point! We are very happy with this service and would definitely recommend!
  • Marina M. May 19, 2016
    Data Recovery Service
    Verified Review
    My initial communication (thru Thimbtack was great). Unfortunately, I was less impressed with the people I talked with after that point. When I dropped off my laptop, I explained in detail the need I had & the steps that had led to my initial loss of data. The guy at the counter didn't write anything down and so I was later contacted by the technician, to whom I repeated the entire thing. Eventually, I was contacted and told that they couldn't find anything (of my lost data) even though they ran a "bunch of programs." I'd already told them the recovery software searched I'd already run weren't fruitful. Overall, I know they tried but the customer focus was lacking, and I don't feel confident that they did much more than I'd already done before taking it to them.
  • Jane D. Apr 13, 2016
    TV Mounting
    Verified Review
  • Merle G. Apr 9, 2016
    Data Recovery Service
    Verified Review
  • Roman P. Feb 21, 2016
    Computer Repair
    Verified Review
  • Kyle K. Feb 10, 2016
    TV Mounting
    Verified Review
    Mounted my 50" TV to my natural rock fireplace. Aided in picking the placement of the mount to ensure the best hold. Will likely hire again to help with the installation of the electric in my mantel and install the mantel itself. Only reason I didn't give 5 stars is because the quoted price was incomplete. It did not mention the hourly rate for labor, so the actual cost was higher than the quote. Other than that, great service.
  • Jordan N. Oct 29, 2015
    A horrible feeling began to develop in the pit of my stomach as I tried to access my external hard drive and found it unresponsive. None of my files were showing up. Everything I had from the last four years of working in the Philippines was on this drive and the thought of losing all of my data was sickening. Anyone who has had a computer or hard drive fail on them knows that feeling. When I began to search around for local data recovery options, I discovered that it can be a very expensive endeavor trying to get files recovered. But then I came across Accuserv and read some of the testimonials on their website. Their customers had a lot of good things to say about their services and it seemed worth checking out. I gave them a call and talked to a representative on the phone. She was incredibly friendly and helpful, professional yet personable. She outlined how their file recovery process worked and the tiered pricing based on how involved the recovery would be. She was able to give me a quote for their services and that sinking feeling began to fade as the likelihood of recovering my files started to become a reality. Everything sounded great and much more affordable than many of the other options I had seen on the internet. They conveniently had a drop-off site not far from where I live so I didn't even have to drive across town searching for their business. I was impressed with the speed and quality work Accuserv brought to bear on my data recovery. Within a couple days a technician had called me and explained that he was going to be able to recover over 95% of my files without having to pursue any more rigorous and expensive avenues. His taking the time to call me and talk me through what he had done so far and description of the files he had recovered was very appreciated. Within another day or so I was picking up my hard drive. I was so relieved to have my files back. Everything from financial documents, to college courses I had developed for teaching overseas, to pictures from the birth of my son up through his first two birthdays had been lost and now were recovered. The folks at Accuserv did a great affordable job and you can tell that they enjoy what they do to help people who have lost important and valuable digital files. I cannot recommend Accuserv highly enough. Though I've only utilized their data recovery services, because of their professional, knowledgable and very personal efforts into serving their customers, I wouldn't hesitate going to them for any of the other services that they provide.
  • Laura C. Jun 4, 2015
    Computer Repair
    Verified Review
    They were on time and very helpful.
  • Robert B. Mar 26, 2015
    When my external hard drive crashed it had over 998 gigabytes of photographic files, including thousands of irreplaceable images from world traveling and part of my military career. As a photographer it�s devastating to think of loosing valuable data. I had a computer specialist examined the hard drive and said, �If the data was recoverable it would require a �clean room�. Estimates from businesses on the internet ranged from $3,300 to $3,800. Then I found Accuserv. Their professional crew recovered 96% of my data without a �clean room� and had it ready for pick up in just two business days. They were fast, friendly, and extremely efficient with reasonable rates. I highly recommend Accuserv!
  • Dick C. Mar 2, 2015
    As a photographer I have need to store thousands of photographs. I had an external HD that suddenly I couldn't access. With over 35,000 photographs stored on it, there was no question of whether or not to restore it. I took it to AccuServ, where they diagnosed a mechanical problem, restored my images to another external drive, and got ten years of my photography back for me. Weighing the cost versus loss of information was a no brainer. Thank you AccuServ.
  • Greg W. Feb 6, 2015
  • Craig N. Jan 21, 2015
    So, we've all had close calls with liquids around our laptops. But what happens when your 4-year-old spills a full glass of chocolate milk on your MacBook Pro? You take it to Apple to have them open it up, confirm that there's chocolate milk in there and then give it back to you. And then there's Accuserv. They were killer in getting 99% of my data back. Including finding a part that I needed (in China) for one-time use to get the job done.
  • Kevin E. Jan 21, 2015
    I recently experience a hard drive crash on my business computer. I was frantic thinking all of my work files were gone. I gave Accuserv a call and they were able to recover all the data and repair my computer in 3 days. I was extremely pleased to use their recovery services as well as get a new hard drive installed. Thanks Accuserv.
  • David S. Jan 21, 2015
    I generally do a good job backing up my files. Of course, my computer crashed during the 10-day period my computer backup was down. Accuserv did a great job not only recovering my files, but putting them where they belong on my computer so I could actually use them. Very nice folks too. I highly recommend them.
  • Becky R. Jan 21, 2015
  • Marcia W. Jan 20, 2015
    I am an entrepreneur with several different businesses. All of that information as well as all of my family photos for 13 years and all my papers and work for Seminary were suddenly gone when my son dropped my computer and crashed the hard drive. After several attempts by friends to recover the drive, I was faced with the fact that I would either lose all of the data or have to pay several thousands to get it recovered. Not able to pay that much, I went looking for other companies and found Accuserve. I was impressed with their up-front layout of cost and professionalism. Unfortunately, my drive was so dead that they had to take it into the clean room in order to recover it, but even with all of that, the price was still cheaper than other companies. I was able to get 95% of my files recovered and all of the ones I really wanted. Thank you Accuserv for saving all of those memories and work.
  • Matt C. Jan 5, 2015
    There's hardly a worse feeling than losing all your data on a failed hard drive. The hard drive in my laptop had all my important data on it and it failed out of the blue. I took it to Geek Squad at Best Buy and they were no help at all, except that they suggested I look for a data recovery place in town. Accuserv was the first option when I searched for data recovery on google and I'm very glad it was. I used the live chat feature on their website to explain my situation. They told me they could probably help me out and they were able to give me an approximate quote for the service right then and there. I took my hard drive to them and they were able to recover all my data in just a couple of days and at a reasonable price. The staff were all very professional, knowledgeable, and patient with any questions or concerns that I had throughout the process. I hope I never get into this situation again because losing a hard drive is extremely unpleasant, but if I do, I know I'll be taking my business back to Accuserv.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Give us a call today and we can explain our different approaches to your specific service needs.
What education and/or training do you have that relates to your work?
All that is offered and adds value to work processes, diagnostics, and capabilities.
How did you get started doing this type of work?
A customer focused line of work.
What types of customers have you worked with?
Network Trouble Shooting & Design, Data Recovery, Data Back-up, Business Server Colocation, Private Cloud Hosting Services, Virus/Spyware/Malware Removal, Business Equipment repair.
Describe a recent project you are fond of. How long did it take?
Local police department need a server replaced and past data recovered to maintain critical past records. We move fast, professional, accurate, and economical for all our customers. Wither it be run-of-the-mill virus removal or critical operation shut-down. NO BODY has customer service for the customer like Accuserv has. Try us!
What advice would you give a customer looking to hire a provider in your area of work?
Look for those who have an investment into their business and market. Investment of longevity and serviceability. Meeting your business future needs. Wither it be for growth or to economically sustain. We can help!
What questions should customers think through before talking to professionals about their project?
BE CAREFUL of working with internet web support non-local companies. We have had to clean up many of those 'web help' sessions gone bad. When it comes to Internet cloud and data back-up services, work with a local secure company that focuses on your business needs.