A Better Cleaning Solution

2 photos

Customers rated this pro highly for work quality, responsiveness, and value.

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We have different pricing methods based on square footage, how often service is required, and how many people/hours it will take to complete the tasks. It is really a case by case scenario. We are not the cheapest in town, but we are not the most expensive either. We compensate our cleaners well at higher than industry rates ($15 an hour) to ensure reliability, pride in work, and to retain our cleaners. We want our cleaners to be able to pay their bills and maintain reliable transportation as well. What they do matters!

• What is your typical process for working with a new customer?

  After we gather some general information from you, we like to set up an appointment for a tour for the most accurate bid. We try to submit a bid to you no later than 24 hours from when we complete the tour. Then we work out the final details of when we will start, pick up the keys/key card/security code, sign a contract if this is a recurring service, submit our W9, and send over an insurance certificate if you require that as well. We typically send out two people per location for efficiency, safety, and accountability.

• What education and/or training do you have that relates to your work?

  I am currently working on my DBA. I have a masters in HR with an emphasis on leadership. That means I know how to recruit the best help as well as how to attract, train, mentor/coach, and retain my cleaners. I have years of experience working for different businesses in different industries including hospitality, corporate office safety department, customer service, medical center, insurance, general office settings, and banking for example. I have been cleaning for over 25 years.