House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

What should I ask a house cleaner or maid before hiring them?

There are many questions to ask a cleaning service before you hire them to make sure they’re the right fit. These questions might include:

  • How much do you charge?
  • How do you set your prices -- per hour or per square foot? Or, do you charge a flat rate?
  • What is your past work experience? Can I see a list of references?
  • Are you accustomed to working with different home or apartment types and sizes?
  • Can you work with children or pets in the house?
  • What types of cleaning products do you use?
  • Do you bring your own cleaning supplies and products?
  • How often can you clean my home?
  • Is there anything you recommend I do (or don't do) to my home before you arrive?

For more tips on how to hire the best maid or house cleaning service, read our smart hiring guide.

What is included in a deep house cleaning vs. a basic house cleaning?

A basic house cleaning typically includes tasks like carpet cleaning, wiping countertops, taking out the trash, doing the laundry and washing dishes. A deep house cleaning is a much more involved process, where all aspects of the home are given full attention for a cleanout. In a deep house cleaning, the cleaners will wet-wipe everything from door frames to light switch plates, making sure to also clean walls, windows, air vents, ceiling fans, furniture and more.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

Reviews for Ashburn move out cleaners
Jill H.
Friendly and efficient. Great move out clean.
Mom and daughter cleaningMom and daughter cleaning
Lori B.
Fantastic work. Looks perfect. Great move out cleaning!
Maribel moralesMaribel morales
Nagarjuna E.
Very good job done for the Move out cleaning for our home
Mrs.Bianka’s Cleaning ServiceMrs.Bianka’s Cleaning Service
Chaitanya B.
These cleaners were great in Move out cleaning. They did a good job at my house. Punctuality needs to be improved.
JVA Home Care LLCJVA Home Care LLC
Chris O.
Cleaners came on time and did a great job. Hired as a move out clean and they definitely did the work asked!
Mom and daughter cleaningMom and daughter cleaning
Donna M.
Excellent move out cleaning. House looks great. These ladies really know how to clean. Will be using them again!
JVA Home Care LLCJVA Home Care LLC
Cathleen J.
They were quick and did a great job for my move out cleaning! Thank you!!
Grace Cleaning ServicesGrace Cleaning Services
Madalyn H.
Alde and her team did a great job doing regular house cleaning and a move-out deep cleaning. She was super responsive and makes scheduling the cleanings really easy!
Alde Gomez House CleanerAlde Gomez House Cleaner
MEISA A.
It was a great experience.They did the move in and move out cleaning. I was extremely satisfied with the quality of service, value, professionalism and punctuality. I would highly recommend them to anyone. Thank you so much!
CRISTY CLEANING SERVICES LLC.CRISTY CLEANING SERVICES LLC.
Darby C.
They did a fantastic job with our move out cleaning! Very thorough and left the place smelling fantastic :) Highly recommended. Best value on ThumbTack!!
American Commercial Cleaning ServicesAmerican Commercial Cleaning Services
Sheila W.
The sisters arrived in the timeframe provided and did a fantastic job cleaning my house for move out. I couldn’t believe how great the house looked when they were done. It looked MUCH better than it did when I moved in. They were efficient, economical and friendly. I’ll definitely call them when I move again and will use on a regular basis when I can! Great job and I highly recommend them!
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Lindsey R.
Impecable cleaning service!! My ex had trashed the place as he remained in the unit after I moved out and they came to the rescue! Not only were they able to make the accommodations last minute as I was up against a strict deadline, they also were in and out within a few hours giving me back the place in much better condition than I received it. They were very considerate, professional and thorough. I definitely recommend you hit them up for your home cleaning needs - they are lifesavers!
M.R. Cleaning ServiceM.R. Cleaning Service
Madison H.
Overall, we were very pleased with the work the crew did. They were able to almost salvage carpets that we believed would most likely need to be replaced. We needed a move-out clean and they did a great job wiping down the base boards and sweeping behind the fridge. Appliances were sparkling and cabinets had been wiped down. The only two complaints we had was the oven did not appear to have been cleaned and we had hoped for a deeper clean in the bathroom. Overall, would 100% hire again. Worth the time and money!! Thanks so much!!!
JV Cleaning ServicesJV Cleaning Services
Bhavani G.
I am really thankful to Jessica for all her cleaning services first of all she came and helped me out within an hour s notice or less all the audience were so surprised at the shining clean services she extended she is do prompt professional valued service and value for money she is a wonderful human being at the first place I will definitely hire her next time without a doubt she also helped with my small luggage residential move and she is awesome
Subirias cleaningSubirias cleaning
Kal L.
I don't recommend this person because he canceled on me just an hour before the service time. I needed a move out cleaning because I had to return the house to his owner. I was desperate and needed the work to be done on time but this untrustworthy person bailed on me at the last moment. I had to clean the house by myself with my kids because we couldn't find anyone else to help us. I really regret contacting this person so please avoid him at all cost there are many other people who are trustworthy unlike him.
Let’s go cleaningLet’s go cleaning
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