FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We base estimates on Xactimate software, which is widely used by insurance adjusters across the country.
- What is your typical process for working with a new customer?
1) We look to understand a client's concern and needs. 2) Provide as much information as possible to help answer conditions which brought them to seek our services. 3) Establish a convenient or immediate time and date to do a thorough inspection. With certain losses, time is of the essence. 4) Layout a time table to help them get back to a normal life. 5) Follow up with questions or concerns after our service.
- What education and/or training do you have that relates to your work?
IICRC certified techs in: Carpet Cleaning Sewage Mitigation Water Damage Restoration Structural Drying Advanced Microbial Remediation Odor Control Management has advanced graduate degrees and excelled in these college classes: Microbiology, Cellular and Molecular Biology, Biology of Organisms, Chemistry 1&2, Organic 1&2.