Kip's Carpet Cleaning, Inc.

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Introduction: We provide fast, dependable service for carpet cleaning, grout and tile cleaning, HVAC air duct cleaning, dryer vent cleaning, pet deodorizing, water damage restoration, upholstery cleaning, area rug cleaning, and asbestos removal. Our service areas include Anderson, Franklin, Douglas, and Johnson counties in Kansas.

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Steph L.

Mar 22, 2013

Bait and switch price gouging. I bought a Groupon for $45.00 worth supposedly $95.00 to steam clean three rooms worth of carpet. My appt. was for 1pm and the guy shows up at 10:00 am when I am not even there and casually says they are running ahead of schedule?? Then he tells me that it will be $35.00 extra to use cleaning solution. They don't normally use cleaning solution? I was baffled. Then he says they don't move any furniture and only measure the exposed areas. Yet somehow he claims that I am 70 sq. ft. over the Groupon. I have a queen size bed in my bedroom and there is only a tiny strip showing around it, then a very small office that has furniture in it and a tiny bedroom with furniture in it. This is not over 270 sq. ft by a long shot. Needless to say I was disappointed that they showed up 3-4 hours early when I am not even there, then say that everything is extra. When it was all said and done I paid $130.00 for the "extras" and $45.00 for the Groupon. $175.00 for a tiny amount of carpet. Never again... deceiving business practices to offer a Groupon and then charge so much extra

Nicole T.

Jul 14, 2015

This was the worst experience I have had with carpet cleaning services. After waiting 2 and half hours for them to come, I had to call them. Come to find out they double booked us and were not coming. They did come and only spent 10 minutes cleaning for double the cost of what I was told. When I called and asked why there was extra charges, they explained to me my carpets were scotch guarded. They told me the crew asked me if I wanted it and I said yes. I was never asked and did not want the service. I also had to watch the crew mess around and spray each other with the hose after my 10 minute cleaning my house received. Not to mention, I had to call 4 times before I got an explanation to all of this. The only thing I received was 20% off my next service from them. I appreciate the offer but, I will not be using it and will not use their service ever again.

Ben F.

Jan 23, 2014

Unfortunately Steph this is how groupon deals work. I will guarantee that it cost Kip over 80 bucks overhead to complete your job so him getting half of $45 will be a complete loss. The only way these jobs are profitable is to upsell or addon.

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
Highly recommended by our customers we serve. Fast on time, professional, dependable service provider, 24/7 emergency service. Check references. Price only tells you what you paid, service you experienced tells you the value you received. How well were you greeted on the phone and how helpfull were they at answering your questions? Did they listen to your concerns? Are teh technicians neat and cleean in apperence and did they perform in a professional manner. Did they treat your home as there own with respect. Were they from Kip's Carpet Cleaning, Ottawa, Kansas? Did they offer you a gurantee on their work like we do? Did they clean in the corners or just go around them? We cover every inch of your carpet not just the easy to reach areas. Do they offer a diverse list of services to provide you? We provide protective clothing to protect your home and furnishings with very trough service at a very reasonable cost. No hidden cahrges ever. We provide you with a detailed description of all the work requested.