FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For labor, my customers set the price. I want to be able to help as many people as I can, regardless of their income.
- What is your typical process for working with a new customer?
We will sit down and discuss what issues you're having, how I can help, then develop an action plan so I can get started.
- What education and/or training do you have that relates to your work?
I used to work as a technical support engineer for a major tech company owned by IBM, and I was a former system administrator for a defense contractor. I have worked in IT for many years and I love it.