FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard diagnostic/service call is $99. If a repair is approved and completed, $50 of the diagnostic fee is credited toward the repair. After diagnosing the appliance, I’ll explain what failed and provide the repair price before any additional work is performed. Parts and additional labor are never added without your approval. Preventive maintenance and cleaning can also be added to many repair visits for $50.
- What is your typical process for working with a new customer?
I start by asking for the appliance type, brand, model number, and a description of the problem. This allows me to research the unit and prepare before the appointment. During the visit, I perform a thorough diagnosis to determine the actual cause of the problem. I’ll explain what I found, discuss whether the repair makes financial sense, and provide an upfront estimate before completing any repair. Once approved, I complete the repair when possible or order the required parts and schedule a return visit.
- What education and/or training do you have that relates to your work?
I have an Associate in Applied Science degree in Occupational and Technical Studies, EPA Section 608 Type I certification, and nearly 5 years of professional field service experience. My experience includes electrical and mechanical diagnostics, reading wiring diagrams and service documentation, control boards, motors, pumps, sensors, refrigeration systems, and sealed-system repair. I have professional experience servicing major brands including GE, Whirlpool, Maytag, KitchenAid, Samsung, LG, Frigidaire, Kenmore, and others.