J.R. was the very first to respond to my request. He came the very next day, gave a very reasonable quote, and immediately completed the job. He Immediately diagnosed the issue just by me describing it- my bathroom had a terrible odor and the shower was draining slowly. I thought the smell was from the clogged drain but he said it was usually a loose toilet (which mine was) there was not a good seal around the bottom of the toilet. He fixed it and the drain. He did not leave my bathroom looking the same as it was-- He left it looking BETTER!. He added some much needed cosmetic caulking and I greatly appreciated it. HE seems like the kind of down-home hard worker that I want as a regular plumber. I will definitely hire him again- very professional and honest guy!