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About
Benchmark Heating & Air is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.
Overview
Hired 26 times
Background checked
12 employees
5 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Very good 4.5
20 reviews
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80%
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Read reviews that mention:
Chris S.
Dec 28, 2021
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Hired on Thumbtack
We reached out to Benchmark in desperate need of some help… Not only did they show up same day, they also fixed our furnace! The owner & the Forman communicated before & after to let us know what was going on each step of the way. Thank you all for such a professional experience! I would recommend them to anyone looking for HVAC repair or replacement in Lexington, Ky!
Details: Furnace • Not enough heat • Pilot light is out • Two-story building • House
Benchmark Heating & Air's reply
Chris, thank you so much for allowing us to fix your furnace. We always love to hear that our customers are satisfied and look forward to helping you in the future!
Heating System Repair or Maintenance
Jessica B.
Oct 9, 2021
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Hired on Thumbtack
Benchmark Services was wonderful, professional and was willing to work with my budget. They provided sound advice to this new budget-conscious homeowner, and helped me get the most out of my budget. I got a beautiful new roof, waterproofed and mold-remediated crawlspace, several things replaced and upgraded throughout my house. My favorite thing is the air scrubber attached to the HVAC which Dana and Greg recommended- never heard about residential uses for it, but I love it!! My house smells clean and fresh. Granted, to meet my budget, I had to put in some sweat equity, but I am SO happy with my “new” home. I truly appreciated the professionalism and communication from Dana, and having him coordinate different services so I didn’t have to handle it at all. He was also upfront with potential extra costs (such as replacing plywood for my roof), which didn’t happen, but I appreciated the heads-up for potential surprise costs. I plan to hire Benchmark Services again for upcoming projects at my home.
Details: I'm just starting • Kitchen • Living room • Replace parts of existing structure • Less than 500 sq ft • Home • I am the owner
General Contracting
Angela W.
Jul 23, 2021
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Hired on Thumbtack
Blu One completed an 8nterior renovation for me installing cabinets, electrical and plumbing. Very punctual, responsive, and creative problem solving. Will definitely use then again in the future if the need arises.
Details: Installation of new cabinetry or fixtures • Repair of existing cabinetry or fixtures • I'm not sure, need professional recommendation • I'm not sure, need professional recommendation • Already have plans - just need installation • Residential
Kitchen Remodel
Cathy R.
Jul 7, 2021
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Hired on Thumbtack
Mr. Fields and company did a great job attaching some shelving to my bathroom walls. He was on time and his price was fair. I will use them again!
Details: 2 - 5 hours (A few different projects) • Assembly • Repairs • Bathroom • Garage • Living room • Wall hangings • Shelving • Home
Handyman
Diana C.
Jul 4, 2021
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Hired on Thumbtack
I hired e-Blu Heating & Airconditioning/custom construction through Thumbtack to do some work in my home. The experience was pleasant at the beginning, but as the project started drawing to a close and I did the walk throughs to look at the work, I found things I was not satisfied with. Part of the project included painting my ceiling. I have smooth ceilings- and a part of it were left with bubbles and texturing from the roller brush that was used. There were certain things that were overlooked that I feel a truly professional company would not have overlooked. It made me question if the quality of work I was paying for was the quality of work they would have been satisfied with in their own home. My ceiling was fixed after the 2nd touch up. My framework in a wall cut out was fixed on the 2nd call. In the process of cutting the wood around the vent on my wood floor, they scratched it and then tried to say the scratches were already there. Which they weren’t. During the paint touch ups, they did not use floor coverings, so I had to go around on my hands and knees scrubbing the paint off my newly refinished floor. I have a basement bath that was not caulked correctly. My vanity light and vent were not installed as our agreement states. I texted and spoke with Dana Fields, one of the owners (the other owner Todd Coleman, has been unresponsive), and he said he would come to my house and make things right…well, he didn’t show up when he said he would and didn’t return my messages when I reached out. I have paid them in full, yet I have a bathroom that hasn’t been finished per our agreement. This has been very unprofessional on their part.
Overall I feel very disappointed because they kept stating how they pride themselves in their work and leaving the customer satisfied. Yet, they have failed to return my messages and responding to my request for a refund for the work that was not completed . Please do not use them, or you may be left in the same predicament as me.
UPDATE: The owner (Dana) contacted me last week and we spoke about all of this. He explained his own disappointment in the quality of the work and the other owner’s lack of professionalism when it came to overseeing the work being done and not ensuring that it was getting done correctly. He also told me that that individual was let go from the company. Dana felt responsible and said he wanted to make it right. He kept his word. He hired another company to come paint the bathroom, and fix the blemishes the other supervisor left behind. He also fixed my hardwood floor, stained and evened out the cut on the floor. It looks so much better! As you can see from the pics, everything was fixed. I really appreciate that Dana took the time to talk to me and that as a company he wanted to make things right.
This has been my first time renovating a home, and I’ve experienced a lot as a first timer w/ no renovating/contracting experience and I’m sure, like most have had bad experiences. Yes, this company came in at the end of a long project to redo/fix that previous contractors failed to do or could not do. I have a strict budget so continuing to hire other people to finish what others started was no longer an option. I am not the kind of person that goes around nitpicking and “looking” for things to find fault in. I feel like my concerns were legitimate, and I appreciate that Dana was very responsive and understanding of my concerns. I appreciate that he wanted to make sure the work was done to my satisfaction, which keeps with the integrity of his company. I would recommend E-Blu simply for their responsiveness, for ensuring the quality of work is up to par with what the customer wants and because if you have questions or concerns they will communicate with you.
Details: Install bathroom cabinets or fixtures • Update style • Family bath (shared by everyone) • Home
Bathroom Remodel
Credentials
Background Check
Dana Fields
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very competitive. Each job is looked at and priced according to what the customer wants.
What is your typical process for working with a new customer?
1. Schedule Service - Book an appointment online or by phone. We charge an $89.00 fee for diagnosing an issue. We also offer free second opinions and free estimates for replacements and new installations.
2. Estimate Repair or Replacement - We always recommend the most cost effective solution and will give you all the information you need to make an informed decision. A potential warranty will be checked at the time of service. Most brands offer a 10-year parts warranty (if registered) for residential units and a 5-year parts warranty for commercial units.
3. Repair or Replacement - We always try to complete repairs at the time of service. If a unit needs to be replaced or a part needs to be ordered we may have to schedule another appointment. If we have to replace your unit we will credit the diagnostic charge to your new unit.
4. Completion - Payment is due upon satisfactory completion of the repair or new installation.
What education and/or training do you have that relates to your work?
