If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
The Punctual Plumber! If there's any delay, it's you we pay! We will always be focused on serving our Customer and their needs first. Our goal is to ensure they are well educated before making any decision and we back that up with our 100% Satisfaction Guarantee.
Overview
Current Top Pro
Hired 108 times
Serves Louisville, KY
Background checked
License verified
5 employees
1 year in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Credentials
License verified
Plumber – Master
License state: KY
Background checked
Passed by Daniel Newell on Aug 28, 2025.
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
68 reviews
5
93%
4
2%
3
3%
2
1%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Brian R.
May 28, 2026
•
Hired on Thumbtack
So glad I came across Ben Franklin on Thumbtack. Very professional, answered my questions in a manner I could understand, walked me through the repair. Estimate was right on where they said it would be on final bill. Would definitely call them again for plumbing needs.
Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Other pipe issue • Part of a larger issue with the plumbing system • Townhouse
Plumbing Pipe Repair
Pat M.
Jun 14, 2026
•
Hired on Thumbtack
The faucet became a total mess. My appt. with Benjarmin Franklin became a problem scheduling. Stella suggested a move to another plumber for emergeny.
Details: 1 sink • One handle controls both hot and cold water • 1 faucet • Less than a week ago
Sink or Faucet Repair
Nicole T.
Jun 19, 2026
•
Hired on Thumbtack
Great experience, reasonable price. FINALLY a company that wants to make repairs at a decent cost instead of pressuring you to buy a water heater. Nolan was so nice and answered all my questions. I also like that I got a text of when he was on his way and what he looked like so I knew who to expect.
Details: Repair • No hot water • Gas tank • Basement • House • Owner
Water Heater Repair or Maintenance
Isabel R.
May 14, 2026
•
Hired on Thumbtack
This plumber was fantastic ! He kept me informed about what he found and how he would remedy it. He cleared the drain an installed a new garbage disposal. I will hire Benjamin Franklin Plumbing again.
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Slow draining • House
Plumbing Drain Repair
Shelia R.
Mar 5, 2026
•
Hired on Thumbtack
We really appreciate Benjamin Franklin Plumbing coming out and checking our water heater and allowing us to purchase a new water heater and then they came back out to install the new one. Nolan was punctual and efficient in the install. We would absolutely call them back out if we need any plumbing work done.
Details: Repair • No hot water • Hot water turns off during use • Electric tank • Basement • House
Benjamin Franklin Plumbing's reply
Thank you so much, Shelia! We’re glad we could help with your water heater replacement, and it’s great to hear Nolan took good care of you with a punctual and efficient install. We truly appreciate your trust in us and would be blessed to help with any plumbing needs in the future. Warm Regard, Benjamin Franklin Plumbing of Louisville
Water Heater Repair or Maintenance
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe pricing should be simple, transparent, and fair. Every job starts with an in‑person evaluation so we can give you multiple options—from the most economical repair to the long‑term solution—before any work begins. You’ll always know the exact price upfront with no surprises.
What is your typical process for working with a new customer?
We confirm your issue, send a licensed tech to diagnose it, and provide clear upfront options with exact pricing. You choose the solution that fits your needs, we complete the work professionally, and we follow up to make sure everything is working perfectly.
What education and/or training do you have that relates to your work?
Our team has an average of 25+ years of experience in plumbing and customer satisfaction. Our technicians are fully licensed, background‑checked, and drug‑tested professionals with years of hands‑on plumbing experience. We complete ongoing technical training, safety courses, and manufacturer‑certified programs to stay current with codes, best practices, and modern plumbing technology.
