What should the customer know about your pricing (e.g., discounts, fees)?
Unlike many other IT service providers, we don't have a complex or variable pricing scheme. We charge $60 per hour with a one hour minimum. Additional service is billed in quarter hour increments.
What education and/or training do you have that relates to your work?
I follow the latest news and developments in technology by following tech news websites and blogs, as well as attending technology conferences.
How did you get started doing this type of work?
I worked with a small computer repair business for several years while completing my degree in Computer Science. After finishing my degree I started my own company.
What types of customers have you worked with?
The most common type of jobs we get are network setup, server support, data recovery, virus removal, and hard drive replacement.
What advice would you give a customer looking to hire a provider in your area of work?
Whatever you do, don't go with IT services provided by the big box stores like Best Buy, Staples, or Office Depot. If you do, you will be overcharged for substandard service. Always go with a local IT service provider if you want a higher level of service.