Mike is a really nice guy. My husband and I needed someone to get our hardwood job done before my sister flew in for my son's college graduation on Saturday, May 13th. We called on a Tuesday, and luckily he had a job fall through and they started working on our house the very next day. He and his partner were in my home for 3 days installing engineered hardwood in all of my rooms. He kept us in the loop on what he was doing and even found a crack in one of my floors (and repaired it lickety split!). Its absolutely stunning and I've gotten glowing compliments from some pretty hard-to-impress folks! It was a little more than I anticipated paying, but it looks like a million bucks!!!! I'll add pics later.