FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Whatever price is negotiated requires a 50% non-refundable down payment. This schedules and holds your appointment and must clear at least 1 week prior to your appointment. I do not have credit card or check processing capability at the moment, so cash is preferred to avoid any conflicts. However, if cash is a problem we can discuss alternative methods of payment such as PayPal, signed paper check, etc. The remaining 50% payment is due no later than the day of the shoot and must clear prior to shooting. In this case, cash is by far the easiest payment method. If we are shooting at a location of your choosing that requires a rental payment, it will be your responsibility to pay that rental payment. If it is a location that I choose and it requires a rental payment, I will pay the rental payment. I do not provide makeup artists or hair stylists. It will be up to you to find such stylists yourself. If you don't know any, I can suggest a few for you to contact. All I ask is you ensure that you 1) choose a makeup artist who is skilled with doing makeup for the kind of lighting we will be using, 2) that you are happy with your chosen stylist(s) and 3) they are also scheduled and confirmed for your appointment. Cancellations or reschedule notifications are preferred to be no later than 3 days prior to shoot date. Cancellations lose their 50% non-refundable down payment. Reschedules within the next 45 days can have their down payment applied toward the rescheduled appointment. More than one reschedule, however, will result in automatic cancellation and loss of the non-refundable down payment. If, for some reason, a reschedule occurs on my behalf and you do not wish to reschedule within the next 45 days, a full refund of your down payment will be granted. Discounts are not typically offered.
- What is your typical process for working with a new customer?
Standard process for every shoot, whether new or returning client, is a free face-to-face consultation. This is a great way to get to know each other, hash out the details and requirements for the shoot, and decide if we will be comfortable working together. I will guide you through the process as best I can so your shoot is an enjoyable experience for everyone involved.
- What education and/or training do you have that relates to your work?
I have been creating art, whether drawing, photography, painting, crafts, design, video, or whatever since I was a child. I studied photography when I was a teenager, shooting everything but people. After I began studying Motion Pictures and Television at the San Francisco Academy of Art University in 2011 I took up photography again, this time incorporating people into my work, and started Red Raven Studio as a side business. Now it is my main business.