FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer transparent, flat-rate pricing for most services — no hidden fees, no hourly surprises. All pricing is visible upfront when you book. I occasionally offer discounts for returning customers, multiple-device sessions, or simple diagnostic-only requests. If a job is quicker than expected, I’ll let you know and adjust accordingly — fairness is key.
- What is your typical process for working with a new customer?
First, I ask a few quick questions to understand the issue clearly. Then, I guide the customer through a remote connection using AnyDesk or TeamViewer. During the session, I explain what I’m doing step-by-step, answer questions, and ensure the customer feels confident in the process. After the job is complete, I offer follow-up tips or advice if needed.
- What education and/or training do you have that relates to your work?
I have a strong background in IT support and systems administration, backed by a Bachelor of Science in Information Technology with a focus on system design and cybersecurity. Over the years, I’ve gained extensive hands-on experience in diagnostics, hardware repair, network configuration, cybersecurity, and both Apple and Windows troubleshooting. I hold a CompTIA A+ certification and have completed multiple training programs in technical support, remote access tools, and customer service. I started my career in onsite and remote support, and eventually advanced to a systems engineer role.