OpExcellence Facility Services (ISA Cert Tree Pro)
Licensed
Licensed
Items to remove
It’s free, with no obligation to book
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About
OpExcellence Facility Services, LLC (DBA OpExcellence Tree and Stump Pros) is a Service-Disabled Veteran Owned Small Business (SDVOSB) tree service company focused on serving the ARK-LA-TEX Region. We believe our name says it all...we are about operational excellence. We realize that doing excellent work at a fair price keeps us in business. We are highly responsive and pay attention to the minor details that can be the difference between an average outcome versus an outstanding end result. We want our customers to be delighted every time we finish their project. We have an International Society of Arboriculture (ISA) Certified Arborist on our Team (Mr. Jonathan Brasfield), who provides subject matter expertise and consultation on tree-related projects.
We have to be passionate about what we do and we are. We believe it shows in the quality of our work and ultimately in the satisfaction of our customers. We enjoy meeting great people and doing this work for a reasonable price, so that our customers can focus on what they would rather be doing. It makes for a synergistic relationship.
As a SDVOSB, we appreciate the value of those heroes who serve others and who toil to provide essential community needs. For that reason, in recognition of the selfless service of our military, government civilian employees, teachers and educators, health care employees, police, firemen, and other First Responders, we offer a 5% appreciation discount off our project prices. This is our small way to give back to those you who give so much of yourselves to taking care of our communities.
Overview
Hired 207 times
Serves Shreveport, LA
Background checked
License verified
11 employees
12 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Top Pro status
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2019
2018
2017
Credentials
License verified
Arborist
License state: LA
Background checked
Passed by Jonathan Brasfield on Mar 17, 2021.
Services offered
Items to remove
Clearing purpose
Prepare land for inspection, appraisal, or sale
Property type
Home
Multi-unit building
Office / business
Commercial
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
168 reviews
5
93%
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4%
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1%
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1%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Terri D.
Apr 1, 2025
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Hired on Thumbtack
Mr. JB is very knowledgeable and professional. His work is immaculate and I think he is fair. Explained everything he was doing and offered some additional advise about my trees, which I took. I will definitely use him again.
Details: Home • Cut down trees • 4 trees • 11 - 20 feet • 5 - 10 feet • More than 40 feet • Electrical lines
Tree Trimming and Removal
Suzanne P.
Jun 10, 2015
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Hired on Thumbtack
Very accommodating and a great job done! We had a lot of old furniture and debris removal plus a giant landscaping task and JB and his team took care of it all within one week. He was happy to accommodate our requests and to make sure we were happy with the final product. We were very pleased and hope to have them back in the coming months.
Property Cleanup
Zach G.
Jan 30, 2022
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Hired on Thumbtack
JB and his crew were extremely professional and I will definitely use their service again in the future. Matthew came out promptly to give me a quote and was extremely polite and professional. They gave a very fair price. Not only did they remove the six Giant shrubs, but they actually removed all of the brush off of my trailer from me trying to do the job myself. They did a fantastic job digging up the stumps and backfilling with dirt it honestly looks like there were never any shrubs there. They did such a good job that this is actually the second review I’m writing for them because the first one didn’t save. Lol.Thanks so much for the hard work, you guys.
Details: Residential • 1-5 shrubs • 5-7 feet tall
Shrub Trimming and Removal
Naomi B.
Apr 7, 2019
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Hired on Thumbtack
The initial meeting was very professional. He was extremely knowledgable and listened to my concerns and needs. Once I officially hired his team, he was able to come out and get my yard looking great! I am very excited about having him maintain my lawn and help with my tree removal needs. Great company and owner!
Details: Home • Every 2 weeks • 1,000 - 5,000 sq ft • Standard (up to 6 in) • Front yard • Back yard • Side yard • Bag and haul • No, I don't need to be there
OpExcellence Facility Services (ISA Cert Tree Pro)'s reply
Thank you for your wonderful review & let us know if we can assist you or any of your referrals in the future.
Lawn Mowing and Trimming
William C.
Apr 7, 2018
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Hired on Thumbtack
JB (the CEO) personally handled my project, and delivered on everything exactly as promised. The main task was the removal of a branch that ended up being much trickier than it initially seemed, largely because the terrain of my yard made it impossible to get at the tree using a bucket lift. JB adapted on the fly, and got the job done. He's a great and friendly guy, and totally committed to the job. I would hire him and his company again.
Details: Tree trimming • 3 trees • More than 40 feet • Yes - Close to building • Haul away • Backyard • Home
Tree Trimming and Removal
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Given that we provide services that are tailored to the unique needs of each customer, we do not provide a standard price list. However, we do ensure that there is mutual agreement on the written quote provided and an authorization from the customer to begin work before we start so that there are no surprises. What we agree on is what the customer pays with no hidden fees or charges...period.
What is your typical process for working with a new customer?
The most important thing in building a new customer relationship is being accessible and being a great active listener. We take the time to understand the customer's articulated and inferred needs and tailor our service to deliver against those goals. We use our substantial subject matter expertise to offer the broadest array of options and to ensure mutual understanding of the desired end state. We commit our pricing to a formal written quote with detailed line items through QuickBooks, which allows seamless conversion of estimates to invoices. It offers the customer the online convenience of making secure project deposits and payments using the form of payment of their choice. We offer dates of availability to perform the work and clarify what the expected timing for completion of the project will be so that the customer can plan appropriately. We provide instructions for any special needs, such as coordination with local utilities or with neighbors. Finally, we never begin work without a mutual acceptance of our offered pricing, as well as receipt of the customer's approval and Notice to Proceed. If it is a significant project, we will typically require a project deposit of 33% to 50% of the project total cost upon receipt of the Notice to Proceed. This ensures we have the operating cash flow to order materials and reserve any specialty equipment needed. The remaining balance is due ONLY AFTER the work has been completed. We generate payment receipts for all funds received from our customers to ensure 100% accounting transparency.
What education and/or training do you have that relates to your work?
We have an International Society of Arboriculture (ISA) Certified Arborist on staff. This is the preeminent tree service certification available in the USA. He is licensed in Louisiana but regularly performs tree service in Texas and Arkansas, where no licensure is required.
