It was a great experience from the start. Strongmen Waterproofing responded to our need for a patch to a leaking basement foundation crack immediately and worked around our schedule. They were professional about contact and gave pricing after looking at the problem. The pricing was clear and given as a formal quote that the customer can look at and approve. No surprise charges after the fact, which I appreciated. They were great about not only assessing and explaining the right solution to our waterproofing problem in the basement, but also explaining why other solutions wouldn't work. They arrived on time, kept me posted on the progress, were respectful of our home, and cleaned up after themselves. We haven't had an issue with the work, but it's nice to know that it's guaranteed for life! I'd recommend Strongmen to anyone looking for fair, professional, waterproofing.