FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates for all installations. Service calls are billed accordingly and customers will be presented estimated costs of services upon site visit. General pricing for service calls starts at $199.99 for the first hour of work on site, this cost covers all travel time associated and every succeeding hour is billed at $155/hr. Materials and equipment procured are billed directed to the customer. Customer on maintenance contracts with us receive additional discounts on labor and material costs.
- What is your typical process for working with a new customer?
For estimates - Customer schedules with the office a time that works for them. We come out to site and discuss the needs/wants with the customer. A proposal is then sent to the customer within 24 hours. For service - Customer schedules appointment with the office. Pending our schedule and the need of your service an appropriate time is booked. We come to site, fix the issue, then a bill is sent after.
- What education and/or training do you have that relates to your work?
All our technicians go through continuing education courses at an annual minimum. These teach our employees how to handle any new regulations, equipment, and changes in our industry.