I have to say, I am really impressed!!
I live far away from Alton Chimney Sweep but we didn't know that when the appointment was originally booked (I live in Northampton MA). But Ricky being a "man of my word" drove the distance to keep the appointment as we had scheduled. (BTW, he's happy to get more business down this area)
He was clean in his work and cheap - cleaned the firebox and inspected chimney but said i didn't need my chimney swept so it was only 60$.
That was great, except when I went to light a fire, it wasn't drafting well (smoke coming in house). I was upset, but what impressed me was how upset Ricky was as well. Being a "man of his word" he didn't want to leave me dissatisfied, and took pride in his work. He came back down the long drive again early the next morning to see what the problem was....well, to make a long story short, one more trip back (always courteous and with an immediate response and return) and my fireplace is working better than it has in years!! (despite regular professional and expensive chimney sweepings).
I am sorry that Ricky had to drive down so many times but he refused payment until the job was to my satisfaction (and his). And EVEN then he was still inexpensive (only charged me additional 50$) , but even with a good tip he was still cheaper than the regular sweep I've been using for years, who NEVER addressed my growing issue!
But just to say it, I don't think the issue he had with my house, is a regular occurrence for him as he was mortified when there was a problem after his first visit. Honestly he was more upset than me. In my view, that work ethic in people I hire is what I want! Then I know the job will get done well. When and if problems arise , I want to know that I am hiring a company that stands by their work with honor and integrity. That is what I saw in Altons' Finest.
Without a doubt, I will hire Ricky again. I highly recommend this guy!